Manager - Business Operations

Manager - Business Operations

Tata 1mg | Gurugram / Delhi NCR

About Tata 1mg

Tata 1mg is one of Indias leading digital healthcare platforms, enabling consumers to access healthcare products, diagnostics, consultations and digitally enabled care programs.

About the Role

We are looking for a Manager - Business Ops to drive the growth and scale of Tata 1mgs doctor-led weight management business.

This role will have end-to-end ownership of business growth, customer acquisition, conversion, revenue, unit economics, customer experience and operational scaling. The role will work closely with clinical, product, marketing, technology, operations, finance and leadership teams to build and scale the category.

The ideal candidate is a high-ownership business operator who is comfortable working across strategy and execution, using data to identify opportunities and building processes/teams to deliver measurable business outcomes.

Key Responsibilities

1. Business & P&L Ownership

Own revenue, growth, contribution margins and key business KPIs for the weight management vertical.

Develop annual and quarterly business plans with clear growth and profitability targets.

Identify and execute new revenue and growth opportunities across the customer lifecycle.

Own business reviews, forecasting, performance tracking and corrective actions.

2. Growth & Customer Acquisition

Drive the complete customer funnel from lead generation to assessment, consultation, paid program conversion and repeat engagement.

Identify funnel leakages and develop interventions to improve acquisition, conversion and retention.

Work with marketing and growth teams on acquisition channels, campaigns, CRM, WhatsApp/SMS and app-led interventions.

Develop and test pricing, packaging, offers and customer propositions to improve conversion and revenue.

3. Product & Proposition

Own the evolution of the weight management proposition based on customer insights, market trends and business performance.

Work with clinical and product teams to develop differentiated care journeys and offerings.

Drive experimentation across pricing, plans, customer journeys, engagement and retention.

Leverage customer and cohort data to identify opportunities for product and business improvement.

4. Clinical & Operations

Partner closely with doctors, dieticians and clinical leadership to ensure high-quality customer delivery.

Drive operational efficiency across consultation capacity, staffing, scheduling and customer fulfilment.

Build scalable processes and operating mechanisms as the business grows.

Track customer experience metrics such as CSAT, NPS, complaints and service quality.

5. Analytics & Business Intelligence

Build a strong data-driven operating culture across the business.

Track funnel, cohort, revenue, retention, engagement and unit economics metrics.

Analytics to identify trends, root causes and growth opportunities.

Translate analysis into actionable business initiatives and measurable outcomes.

6. Team & Stakeholder Management

Build and lead high-performing cross-functional teams as the business scales.

Work closely with Product, Technology, Marketing, Clinical, Finance, Supply Chain and Operations.

Drive alignment across multiple stakeholders and ensure timely execution of strategic initiatives.

Establish clear KPIs, review mechanisms and accountability across teams.

Key Success Metrics

• Revenue / ARR growth
• Customer acquisition and paid conversion
• Customer retention and engagement
• Contribution margin / profitability
• Consultation utilisation and operational efficiency
• Customer NPS / CSAT
• Funnel and cohort performance
• New product / proposition adoption
• Ideal Candidate

Experience

• 5-8 years of experience in business strategy, growth, category management, product, consulting, operations or P&L-led roles.
• Experience building or scaling a consumer-facing digital business is strongly preferred.
• Healthcare, health-tech, consumer-tech, D2C, fintech or other high-growth businesses would be relevant.
• Prior experience owning a business metric, revenue target or P&L is preferred.

Skills

• Strong business and analytical thinking.
• Excellent understanding of growth funnels, customer lifecycle and unit economics.
• Ability to translate data into business decisions.
• Strong stakeholder and cross-functional management skills.
• Comfortable with ambiguity and 01 / 110 environments.
• Strong communication and presentation skills.
• High ownership and bias for execution.

Preferred

• Experience with digital healthcare / healthcare services.
• Experience in subscription or care-plan businesses.
  Experience in team handling
• Exposure to obesity, metabolic health, chronic care or wellness businesses.
• Strong analytical capabilities.
• Experience working with clinical teams and technology/product teams.

What You Will Own

This is a high-ownership business role, with the opportunity to shape the strategy, proposition, operating model and growth trajectory of a strategic healthcare category at Tata 1mg.