Manager, Business Excellence

Insight Direct India is seeking a highly motivated Manager, Business Excellence to join our team. In this pivotal role, you will drive simplification across the organization, build a strong quality DNA within all teams, streamline processes, and champion standardization initiatives.

About the Role

As a Manager, Business Excellence, you will:

• Conduct internal audits for business and enabling areas based on agreed minimum standards.
• Partner with practice leads/managers to identify key improvement opportunities.
• Lead improvement initiatives across the firm to enhance efficiency and effectiveness.
• Conduct quality trainings, thereby instilling a quality DNA within the organization through methodologies like Lean, Six Sigma, ISO, and ITIL.
• Lead knowledge management initiatives, including documenting customer success stories and customer journey mapping.
• Establish a best-in-class quality framework for delivering a consistent and predictable operational framework.
• Drive a standardized service level measurement framework at both practice and client levels, encompassing definitions, data capture, and reporting.
• Collaborate with relevant stakeholders to drive action plans based on feedback received through NPS/CSAT.

What You Can Expect

We're legendary for taking care of you, your family, and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Access to a Learning Platform and Certificate Reimbursement.
• Shift Allowance