Manager - Business Excellence (Digital Transformation)

Role Purpose:

The Business Excellence Lead will act as the strategic bridge between business stakeholders and digital & technology teams, driving the vision, execution, and adoption of digital transformation, analytics, business excellence, and AI-led initiatives across the coal trading business.
Key Responsibilities:

• Lead and manage digital transformation initiatives across the coal trading business, ensuring alignment with strategic objectives and operational priorities.
• Act as the primary liaison between business stakeholders and the Central IT team for planning, development, implementation, and stabilization of digital solutions.
• Drive business process automation, workflow optimization, and technology-enabled operational excellence initiatives.
• Gather business requirements and prepare, review, and finalize Business Requirement Documents (BRDs) in collaboration with cross-functional teams.
• Manage User Acceptance Testing (UAT), including test planning, execution, issue resolution, closure tracking, and business sign-off.
• Lead the implementation, adoption, and continuous enhancement of IRM digital initiatives across business functions.
• Drive performance improvement and ongoing optimization of the GATI project and related digital platforms.
• Lead and support the development, deployment, and adoption of the MITRA App and other business applications.
• Oversee Deal Portal administration, including user access management, master data governance, compliance monitoring, and issue resolution.
• Identify and implement process improvement, automation, and business excellence initiatives to enhance operational efficiency and decision-making.
• Establish governance frameworks, project trackers, review mechanisms, and performance-monitoring processes for strategic initiatives.
• Develop and standardize SOPs, templates, best practices, and business excellence frameworks across functions.
• Design, develop, and maintain business dashboards covering sales, operations, customer performance, project status, KPIs, and market trends.
• Generate MIS reports, analytical insights, and business performance reviews to support management decision-making.
• Conduct customer analytics, market intelligence, and competitor benchmarking to identify growth opportunities and support commercial strategy.
• Prepare business intelligence reports, customer insights, and analytical summaries using internal and external data sources.
• Collaborate with Sales, Sourcing, Finance, Operations, Logistics, Compliance, and other stakeholders to ensure data accuracy and reporting consistency.
• Develop leadership presentations, management review decks, strategic reports, customer proposals, and business update materials.
• Support business leadership through data-driven recommendations, strategic analysis, and actionable improvement initiatives.
• Coordinate marketing, branding, LinkedIn communication, customer engagement programs, conferences, industry events, and other business promotion activities to strengthen market presence and brand visibility.

Educational Qualification

Essential

• B.E./B.Tech in Computer Science, Information Technology, Mechanical Engineering, Industrial Engineering, or related disciplines.

Preferred

• MBA in Operations, Systems, Business Analytics, Strategy, Marketing, or related disciplines from a reputed institute.