Manager - Business Development - Bangalore - WFO

Roles & Responsibilities

• Develop and execute business development strategies to achieve branch revenue, gross margin, and profitability targets.
• Identify, qualify, and acquire new customers across Air Freight, Ocean Freight, Customs Brokerage, Transportation, Warehousing, and Integrated Supply Chain services.
• Build, manage, and strengthen long-term relationships with existing customers to maximize customer retention, cross-selling, and upselling opportunities.
• Develop and maintain a healthy sales pipeline through proactive prospecting, networking, referrals, customer visits, and market intelligence.
• Conduct customer meetings, presentations, and business reviews to understand customer requirements and recommend value-added logistics solutions.
• Prepare and present commercial proposals, quotations, tenders, and service agreements in collaboration with the Pricing and Product teams.
• Negotiate commercial terms and successfully convert qualified opportunities into profitable business while ensuring alignment with company pricing and profitability objectives.
• Coordinate with Operations, Customer Service, and other internal stakeholders to ensure smooth onboarding and implementation of new customer business.
• Maintain accurate customer information, appointments, sales opportunities, visit reports, and business forecasts within the CRM and Cargowise systems.
• Monitor market trends, competitor activities, customer requirements, and industry developments to identify new business opportunities and support strategic sales planning.
• Generate periodic sales reports, pipeline analysis, revenue forecasts, and performance dashboards to support management decision-making.
• Represent Broekman Logistics at customer meetings, trade exhibitions, networking events, and industry forums to enhance market visibility and generate business opportunities.
• Ensure high levels of customer satisfaction by proactively addressing customer concerns and coordinating timely resolution with internal teams.
• Collaborate with Branch Management to develop and implement commercial initiatives that contribute to branch growth and overall organizational success.
• Drive continuous improvement by identifying opportunities to enhance sales processes, customer engagement, and commercial effectiveness while ensuring compliance with company policies and quality standards.

Furthermore, you have:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Marketing, or a related discipline.
• 57 years of experience in Business Development, Sales, or Key Account Management within the Freight Forwarding or Logistics industry.
• Strong knowledge of Air Freight, Ocean Freight, Customs Brokerage, Transportation, Warehousing, and Supply Chain solutions.
• Proven track record in new customer acquisition, account development, and achieving revenue and gross margin targets.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong commercial acumen with the ability to identify market opportunities and develop customer-focused logistics solutions.
• Proficiency in CRM applications, Microsoft Office Suite, and Cargowise; experience with sales analytics and reporting tools will be an added advantage.
• Excellent analytical, planning, and organizational skills with the ability to manage multiple customer opportunities simultaneously.
• Ability to work collaboratively across Sales, Pricing, Operations, Customer Service, and Product teams to deliver exceptional customer value.