Manager Business Analyst - GC Data & Insights

Title -Manager BA - GC Data Insights

Department -GC Shared Services

Location - Gurgaon, India

Reports To Lead - GC Data Insights (GC Shared Services)

Level - 5

Job Type: Permanent

About your team General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy Strategic Relationship Management. With GC, General Counsel Shared Services (GCSS) is a global Center of Expertise within GC based out of India and Dalian. The CoE is a consolidated central infrastructure and provides a range of strategic solutions, capabilities, and managed services to the various GC functions.

About your role The Business Analyst role will support General Counsel operations by analysing existing processes, identifying opportunities to simplify and standardise ways of working, and translating business needs into effective process by shaping them into clear, feasible delivery plans within the Low Code No Code landscape. Combining Business Analysis and Project Management responsibilities, the role will focus on process improvement, user journeys and solution design, acting as the bridge between business stakeholders and delivery teams while driving initiatives end-to-end from discovery and design through delivery, implementation and adoption.

About you You are a curious, analytical and delivery-focused professional who enjoys understanding how complex processes work and finding smarter ways to deliver outcomes. You have experience engaging with stakeholders, mapping end-to-end processes, gathering requirements and translating business needs into practical solutions. You are comfortable working across the full lifecycle of Low-Code/No-Code (LCNC) initiatives, from identifying opportunities to simplify, standardise and automate activities, and helping teams adopt new approaches. You combine strong business analysis, problem-solving and communication skills with a structured approach to project and product delivery, enabling you to manage priorities, dependencies and stakeholders while driving initiatives towards successful outcomes. You work effectively across business, operations and technology teams, acting as a bridge between business needs and solution delivery. You are passionate about improving user experience, driving operational efficiency and delivering measurable business value through process optimisation, LCNC technologies, data-led decision making and technology-enabled change. Experience within a regulated environment, legal operations, compliance, risk or controls functions would be

• Engage stakeholders across General Counsel to understand operational needs, challenges and priorities, and proactively identify opportunities for process improvement, digitisation and automation.
• Map current end-to-end processes, including activities, systems, data, controls, decision points, hand-offs and dependencies.
• Lead workshops and interviews to gather, analyse, document and prioritise business requirements.
• Identify duplication, bottlenecks, rework, manual intervention, control gaps and inconsistent practices across teams.
• Design simplified and standardised future-state processes aligned with objectives, risk requirements and operational controls.
• Assess and shape opportunities for delivery through Low-Code/No-Code (LCNC) technologies, workflow automation, self-service and AI-assisted solutions, considering business value, feasibility, complexity and user needs.
• Ensure processes are streamlined before automation solutions are designed or implemented.
• Translate business needs into clear requirements, user stories, process rules, use cases and acceptance criteria.
• Own and drive assigned LCNC initiatives through the project lifecycle, from discovery and solution shaping through planning, development, testing, implementation, adoption and change management.
• Develop business case and cost-benefit analysis, covering expected outcomes, risks, dependencies and benefits.
• Liaise between process owners, project teams, Tech, Data and other delivery partners throughout project lifecycle.
• Maintain accurate process maps, requirements, decision logs and supporting project documentation.

• Proven experience across Business Analysis, Product Management and/or Project Delivery, with responsibility for taking business problems from discovery through solution design and implementation.
• Strong capability in end-to-end process analysis and redesign, including current-state and future-state mapping, standardisation, simplification and optimisation.
• Experience identifying and assessing opportunities for Low-Code/No-Code (LCNC), workflow automation and technology-enabled solutions, with the ability to translate opportunities into clear and feasible delivery plans.
• Good understanding of LCNC technologies and solution concepts, preferably including platforms such as Microsoft Power Platform, with the ability to work effectively with solution architects, developers and technology teams.
• Experience facilitating workshops and effectively managing stakeholders across business, technology and senior leadership teams.
• Strong product management and user-centred design mindset, with experience defining user journeys, prioritising requirements and shaping solutions around user needs and business outcomes.
• Excellent analytical, problem-solving, communication and presentation skills, with the ability to translate complex requirements into actionable outcomes.
• MBA, Engineering degree or equivalent qualification, with the ability to manage multiple priorities across the project lifecycle.

• Experience within General Counsel, Legal Operations, Compliance, Risk, Financial Crime, KYC, Internal Audit or other regulated environments.
• Understanding of compliance and control processes, including monitoring, risk assessments, approvals, attestations, investigations, remediation and regulatory reporting.
• Experience with Power Platform, low-code solutions, process mining, workflow automation or AI-enabled solutions.
• Knowledge of control frameworks, audit trails, evidence management, data quality, operational reporting and performance metrics.
• Exposure to Agile, Lean Six Sigma, Business Analysis certifications, process excellence methodologies, or advanced PowerPoint and visual presentation development.