Manager - BSA

Product Launch Business Solutioning

• Manage end-to-end business requirements for new product launches, rider introductions, regulatory changes, and product enhancements.
• Partner with business stakeholders to understand requirements and provide technology consulting for Individual Life Insurance products.
• Drive solution design across purchase journeys, Digital Platforms, APIs, CRM, and other integrated applications.
• Translate business requirements into functional specifications, process workflows, and solution designs.

Project Delivery Ownership

• Own solution delivery throughout the project lifecycle including:
  • Requirement Gathering
  • Solution Design
  • Development Coordination
  • SIT/UAT Support
  • Production Deployment
  • Hypercare Support
• Ensure quality and timely delivery of projects while meeting business objectives.
• Coordinate with cross-functional teams including Architecture, Development, Testing, Operations, and Business.

Digital Transformation Integration

• Drive API enablement and reusable common capability creation.
• Design and implement integration solutions between policy administration systems and B2C digital assets.
• Identify opportunities for automation, digitization, and process optimization.
• Collaborate with enterprise architecture teams to create future-proof technology solutions.

Production Support System Reliability

• Ensure production stability, performance, and availability of assigned applications.
• Drive production issue resolution and closure within agreed SLAs/TATs.
• Conduct weekly and monthly review meetings with business stakeholders.
• Monitor application health, performance, and capacity utilization.

Governance, Compliance Audit

• Build and manage governance frameworks and operational processes.
• Ensure adherence to SDLC, IT Governance, Information Security, and Compliance standards.
• Own and track closure of audit observations, compliance gaps, VAPT findings, and information security recommendations.
• Review and manage data privacy, data leakage, and regulatory compliance requirements.
• Ensure systems remain secure, stable, and compliant with organizational standards.