DELHI · FULLTIME
Manager Brand Experience Center
lumino industries limited
Delhi · onsite · Posted 4d ago
Sourced from
₹10.0L - ₹20.0L PA6–11 yrsfulltimeDelhi
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Section · 01
About this role
- Role & Responsibilities-Driving the Store Key Performance Indicators (KPIs):
- Define and monitor KPIs to evaluate the performance and success of Brand Experience Center.
- Implement corrective actions to achieve and exceed performance targets.
- Manpower Management:
- Oversee the recruitment, training, and development of staff within Experience Centers.
- Optimize staffing levels to ensure efficient operations and exceptional customer service.
- Define KPIs for each individual roles and regular monitoring ensuring achievement.
- Promotions and Marketing Initiatives:
- Collaborate with marketing teams to plan and execute promotional activities to drive footfall and customer engagement including launch events.
- Influencer Connect Meet and Greet Events:
- Conceptualize, plan, and host exclusive events aimed at fostering connections between our Experience Centers and key influencers like A&ID, Contractors.
- Customer Experience Enhancement:
- Continuously identify opportunities to enhance the overall customer experience within Brand Experience Centres and implement initiatives to improve customer satisfaction.
- Maintenance:
- Establish and oversee a systematic approach to the maintenance of Brand Experience Centers.
- Collaborate with relevant teams to address maintenance issues promptly and maintain a pristine environment.
- Lead Pipeline Management and sales integration
- Manage lead generation processes to ensure a consistent and effective sales pipeline.
- Develop SOPs and collaborate closely with branch sale steams to facilitate efficient lead handovers.
- Establish sales integration with branch teams to ensure lead closures and reporting of sales numbers.
- Reporting, Monitoring, and Reviews:
- Generate regular reports on store performance, sales metrics, and customer feedback.
- Conduct thorough reviews and monitoring activities to identify areas for improvement and implement necessary adjustments.
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Section · 02
Skills
Retail Store OperationsStore OperationsRetail Operations
Section · Company
About Lumino Industries
lumino industries limited
Electrical Equipment
175
employees
1989
37 years old
Kolkata, West Bengal
India
₹5.2L PA avg
Avg at Lumino Industries
₹10L – ₹20L PA
This role
About
A leading provider in India's power infrastructure sector, Lumino focuses on manufacturing conductors and facilitating last-mile electricity distribution for sustainable development.
Industries
Electrical EquipmentManufacturingElectronics
Employee ratings
10 reviews
3.8/ 5
Culture
2.4
Career growth
2.4
Work-life
2.8
Employees rate it well for
Overall Company38Job Security37
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