Manager – Billing

Job Title: Billing Manager

Location: Hyderabad, India

Department: Finance 

Reports To: Area Vice President

Position Summary

The Billing Manager will lead the billing operations for a Global part of the Zeta business,

ensuring accurate and timely invoicing, compliance with local and international accounting standards, and

adherence to contractual requirements. This role will oversee the end-to-end billing process through a team based in Hyderabad and act as a key liaison between regional finance, sales, legal, operations and collections teams.

Key Responsibilities

Billing Operations & Management

Oversee end-to-end billing processes for multiple countries, ensuring accuracy, timeliness, and compliance with contractual terms and local tax regulations.

Manage the monthly invoicing cycle, credit notes, adjustments, and reconciliations.

Review and approve complex billing cases, pricing changes, and non-standard agreements.

Partner with FP&A and accounting teams for month-end close, accruals, and reporting.

Drive simplification and efficiency in all processes whilst conforming to SOX regulations.

Leadership & Team Management

Lead, mentor, and develop a team of billing analysts and specialists in Hyderabad.

Set performance goals, monitor productivity, and implement process improvement initiatives.

Foster a culture of accountability, collaboration, and customer focus.

Process Improvement & Automation

Drive continuous improvement initiatives to enhance billing accuracy, efficiency, and system automation.

Collaborate with IT and system administrators to maintain and improve billing systems

Implement controls and audits to minimize billing errors.

Stakeholder & Regional Coordination

Work closely with the relevant regional finance leads, sales operations, and legal teams to ensure

contract compliance and customer satisfaction.

Support customer queries, audits, and escalations related to billing and collections.

Provide management reports and insights into billing performance and KPIs

Compliance & Governance

Ensure compliance with local tax laws, SOX controls, and internal audit requirements.

Liaise with internal and external auditors during audit cycles.

Maintain documentation and standard operating procedures (SOPs).

Qualifications & Experience

Education:

Bachelor’s degree in accounting, Finance, or Commerce required.

MBA, CA (Inter/Final) qualification preferred.

Experience:

7+ years of progressive experience in billing, with at least 3+ years in a managerial role.

Experience of managing global billing operations and familiarity with regional tax/VAT laws.

Hands-on experience with enterprise billing/ERP systems

Skills & Competencies:

Strong leadership and people management capabilities.

Self-motivated and driven.

Excellent analytical, problem-solving, and process improvement skills.

Ideally, some level of proficiency in languages (French, Spanish, German).

Good understanding of SaaS operating models

Knowledge of automated financial and accounting reporting systems including Workday / NetSuite

Excellent communication and stakeholder management skills, especially across global teams.

High levels of attention to detail and standards of accuracy.

Proficiency in Excel and familiarity with reporting/BI tools.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24- Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html