Manager - Billing

Front Office Operations

• Manage daily reception, patient check-in/check-out, and appointment scheduling to ensure minimal wait times.
• Oversee patient registration, medical record updates, and demographic data entry.
• Ensure a welcoming, professional, and patient-friendly environment in the lobby.
• Handle escalated patient queries, service feedback, and complaints with empathy.

2. Billing and Revenue Management

• Supervise accurate generation of Outpatient (OPD) and Inpatient (IPD) bills, service charges, and final discharges.
• Monitor cash, credit/debit card, UPI, and insurance payment collections.
• Oversee daily cash reconciliation, collection deposits, and end-of-day financial reports.
• Coordinate with clinical, pharmacy, and laboratory departments to resolve billing discrepancies.

3. Insurance and TPA Coordination

• Supervise processing of cashless insurance claims, corporate tie-ups, and Third-Party Administrator (TPA) files.
• Ensure timely submission of pre-authorization forms and discharge summary bills to insurers.
• Track and minimize billing denials or payment delays.

4. Team Leadership and Administration

• Hire, train, mentor, and schedule front office and billing personnel.
• Conduct regular audits of billing accuracy and cash handling.
• Enforce hospital standard operating procedures (SOPs), privacy regulations (as per NABH standards), and patient confidentiality.

Preferred candidate profile

• Education: Bachelors degree in Hospital Administration (BHA), Business Administration (BBA), or a related field. A certification in Hospital Front Office & Billing is a strong plus.
• Experience: 8 to 10 years of experience in healthcare administration, with at least 2 years in a supervisory or managerial role.
• Software Skills: Proficiency in Hospital Information Systems (HIS), Electronic Health Records (EHR), and MS Office.
• Soft Skills: Exceptional communication, conflict-resolution, leadership, and multitasking abilities under high-pressure medical environments

Interested candidates can share their CV's on [email removed] or [email removed]