Manager/Assistant Manager

Role & responsibilities

• Manage and lead the overall online counselling/admission team.
• Develop strategies to improve lead conversion and admission numbers.
• Monitor team performance against daily, weekly, and monthly targets.
• Guide Team Leaders and Counsellors in effective student counselling and follow-ups.
• Ensure proper handling of leads through calls, WhatsApp, and other online communication channels.
• Analyse counselling performance, conversion ratios, follow-up reports, and lead quality.
• Conduct regular training, coaching, and performance reviews for the counselling team.
• Handle escalated student queries and support the team in closing difficult cases.
• Ensure counsellors have proper knowledge of courses, universities, eligibility, fees, and admission processes.
• Coordinate with marketing and operations teams to improve lead quality and admissions.
• Prepare and present MIS and performance reports to senior management.
• Identify gaps in the counselling process and implement improvements.
• Ensure achievement of overall admission and revenue targets.

Preferred candidate profile

• 1 to 4+ years of experience in online counselling/admission counselling, preferably in EdTech or higher education.
• Prior experience managing a counselling team or multiple Team Leaders will be preferred.
• Strong experience in online student counselling and lead conversion.
• Proven experience in achieving and managing sales/admission targets.
• Excellent communication, negotiation, leadership, and problem-solving skills.
• Strong understanding of online education, higher education, and admission processes.
• Target-oriented with strong analytical and team-management skills.
• Experience with CRM, lead management systems, and MIS reporting is preferred.

Perks and benefits

Incentive & Bonus