Manager - Application Support

Job Summary

Goals are great, but systems get the work done. DCKAP makes it easier for systems to work with each other. We help distributors and manufacturers harness the power of flowing data to drive operational excellence and profitable growth. As a result, they spend less time worrying about errors and more time on things that matter.

We are the people behind DCKAP Integrator and QA Touch.

Quick Check

Before you apply, consider if you:

• Care deeply about what you do and about making a difference in the world.
• Seek hypergrowth through consistent learning and experimenting.
• Balance work-life and life-life.
• Live a life of passion both inside and outside of work.
• Work seamlessly with multiple people- teamwork makes the dream work after all!
• Efficiently prioritize tasks and manage time.
• Move quickly, analyze and problem-solve on the go.
• Think outside the box and on your feet.
• Adapt and switch between your work and teamwork.

Technical Writers at DCKAP are

technically adept, curious storytellers who make complex technology simple, clear, and useful. They work closely with product and engineering teams to understand the solutions, turn technical concepts and create documentation that helps users navigate our products with confidence. With a sharp eye for detail and a passion for learning, they bring structure, clarity, and consistency to everything they write.

The Role

In this role, you will:

• Work closely with internal teams to understand the product, users, and documentation needs.
• Create clear, accurate, and high-quality documentation tailored to the intended audience.
• Review existing and new content to identify opportunities for reuse and consistency.
• Create and maintain a well-structured information architecture for product documentation.

The Requirements

Experience

• 2-3 years of hands-on experience working with and understanding APIs.
• Knowledge of the product development lifecycle is a plus.
• Experience in a software product, SaaS company, or technology startup is an added advantage.

Expertise

• Ability to quickly understand and simplify complex technical concepts.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and a commitment to accuracy.
• Strong time management and prioritization skills.
• Ability to work effectively both independently and collaboratively.
• Technical writing or documentation experience is a plus, but not required.

Perks you'll love

• A generous Learning & Development Budget
• Access to courses on Coursera & Stanford Continuing Studies.
• Reimbursement for relevant certifications and workshops.
• 4-Day work a week, on the second week of every month.
• Flexible working hours.
• Fully-Distributed workplace. Work remotely from anywhere in the world.
• Maternity & paternity leave.
• Travel and speak at conferences all around the world- on our tab.
• Hire-A-Star, our yummy referral program with a solid bonus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.