BENGALURU · FULLTIME
Manager, App Dev & Support
Conduent
Bengaluru · onsite · Posted 37d ago
Sourced from
Undisclosed8–13 yrsfulltimeBengaluru
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Section · 01
About this role
Job Track Description:
Responsibilities:
- Provides leadership to managers and senior professional staff
- Adapts and executes functional or departmental business plan
- Manages the activities of first-level managers, supervisors, and/or individual contributors
- Hire, mentor, and develop high-performing support and production control teams
- Manage support of EAS solutions hosted on-prem and on the cloud
- Remain flexible to changes in priorities with the ability to multi-task
- Implement automation to improve operational efficiency and reduce manual interventions.
- Maintain comprehensive runbooks, SOPs, and operational documentation.
- Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
- Communicate operational status, risks, and improvement initiatives clearly to stakeholders
- Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.
- Experience managing and mentoring a medium sized team
- Experience in metrics led optimization
- Experience in Incident Management and Problem Management
- Hands-on experience supporting large-scale enterprise applications in production environments.
- Exposure to core and IT auditing
- Knowledge of ITIL processes
- Exposure to cloud technologies.
- A University or college degree in a relevant discipline.
- ITIL Certification
- 5+ yearsexperience in people management
- 8+ yearsexperience in application support and production control
- Experience in leading teams in application support and helpdesk areas
Sourced from naukri
Section · 02
Skills
AutomationPeople managementIncident ManagementAuditingcloud technologiesenterprise applicationsleadershipIT AuditingEascloudIT AuditHelpdeskcompliance
Section · Company
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
Employees rate it well for
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