Manager (AMC & Vendor Management)

Position: Manager – AMC & Vendor Management Department

Operations & Administration Location: Noida (Corporate Office)

Experience: 5–6 Years

Joining Preference: Immediate Joiners Preferred

Role Summary

We are looking for a proactive and energetic Manager – AMC & Vendor Management to manage AMC operations, Freshdesk escalations, vendor coordination, and service delivery across all Physics Wallah centers. The candidate should have hands-on experience in SLA management, vendor billing, and ensuring timely resolution of service requests.

Key Responsibilities

✅ Manage end-to-end AMC operations across multiple centers

✅ Monitor and ensure timely closure of Freshdesk tickets within SLA

✅ Coordinate with OEMs and vendors for preventive maintenance & breakdown resolution

✅ Handle escalations and drive quick resolution with minimum TAT

✅ Manage AMCs for:

Air Conditioning Systems (VRV & Non-VRV)

RO Systems

Passenger Lifts

✅ Coordinate with leading OEMs:

AC: Daikin, Mitsubishi, LG

Lifts: Johnson, Otis, KONE

RO: Aquaguard

✅ Monitor vendor performance and SLA compliance

✅ Verify vendor invoices, coordinate PO processing, and support payment releases

✅ Prepare MIS reports covering ticket status, SLA compliance, ageing, vendor performance, and billing

✅ Collaborate with internal stakeholders to ensure uninterrupted operations across all centers

What We're Looking For

✔ 5–6 years of experience in Facility Management, AMC Operations, Vendor Management, or Administration

✔ Strong knowledge of AMC lifecycle, SLA management, and escalation handling

✔ Hands-on experience with Freshdesk or similar ticketing platforms

✔ Experience managing OEMs and multi-location facility operations

✔ Expertise in vendor billing, invoice verification, and payment coordination

✔ Strong Excel and MIS reporting skills

✔ Excellent communication, stakeholder management, and problem-solving abilities

✔ High ownership mindset with strong execution capabilities