Manager - Agency Business Associates

Job Description
Position Title
Branch Manager
Department
Level/ Band
Business Associate Model
401/Manager
Role Summary:
Responsible for achieving business targets for the branch through building a sustainable and productive
distribution force.
Managing costs for the branch, smooth business functioning, and successful implementation of various
tactical and strategic business initiatives as other key responsibilities.
Effective management of sales managers in the office leading to creation of a cohesive business unit
along with other functional representatives in the branch to create a robust and successful business unit.
B
Organizational Relationships
Reports To
Supervises
Cluster Head / Regional Head
Executive / Assistant / Business Associates Managers
C
Job Dimensions
Geographic Area Covered
Executive / Assistant / Business Associates Managers
Agency Sales Training
Internal Stakeholders
Branch Operations
Distribution Operations
External
D
Key Result Areas
Organization Process
Key Contributions
Strategic Business
Development
- Identify potential catchments areas and develop distribution in them
- Build Distribution through NLA and Sales Leaders
- Drive recruitment of DPBAs through the BAMs / LHs / CHs
- Drive recruitment initiatives through activities and through BAs / internal PBAs /
DPBAs
Business Development
- Drive Growth in Distribution through NAAFs, NLAs and New BAs
- Drive Growth in Business through Submitted FP, Issued FP, and A&H contribution
- Drive growth in business through Agent Activity, Case Size and Case Rate of the
branches individually and the Region as a whole
- Coach, Train and support the reporting Managers
- Monitor and review their performance
- Lead by example in all spheres and direction setting
Team Management
- Review and track the growth of managers to ensure that they achieve their
individual budget
- Maintain utmost levels of responsiveness to requirements from the Regional /
Zonal / National Head
Ensure Compliance
- Ensure compliance to internal sales process & other compliance standards
Job Description

- Participate in risk mitigation plans, contingency planning, business continuity
programs by executing and reporting within defined timelines. Highlight and
recommend process gaps, flaws and process changes.
MIS & Reporting - Maintain required trackers & reports to be submitted to various stakeholders

E Competencies
Competency For
Branch Manager
(Sr. Manager/ Manager)
Proficiency
Scale
Proficiency Scale Description


Business Acumen and Strategic
Orientation

Ability to align with the organizations
vision with a fair understanding of the
insurance industry, regulations,
financial markets and the agency
business model in order to deliver
profitable and sustainable business
growth.
2
Reviews and works towards productivity enhancement of the Business
Associate Manager.
Has an in-depth understanding of ones own and team goals and drives the team
to achieve the desired targets.
Demonstrates a good understanding and focuses on the profitability and
viability of the branch.
Ensures and actively monitors the involvement of the branch employees in
Choreography.
Has an in-depth understanding of BA model, BA compensation and Agent
commission.
Building and Managing
Relationships

The capability to initiate, nurture,
maintain and manage business
relationships with various stakeholders
(internal and external) to achieve the
desirable outcomes.
3
Directly conveys own thoughts on how things should be done and ensures
subordinates feel comfortable to share their views.
Shares relevant ideas/ information/views openly and directly and assumes
different roles in a team to enable team performance.
Effectively communicates and cascades various business initiatives to downline
in order to drive business results.
Sets boundaries for subordinates within which they decide the best course of
action to meet customer needs.
Builds and maintains effective relationships with high performing and capable
distributors for business growth.
Networks across geography and channels to expand distribution.
People Development

Focus on identifying, developing,
recognizing high potentials and
building the leadership pipeline in order
to help individuals, teams and the
distribution, maximize their potential to
achieve the business goals.
2
Gives team members opportunities to practice new skills and capabilities.
Coaches based on developmental need of self, individuals and distribution.
Is constantly in touch with team and distribution and effectively cascades key
business highlights.
Works to provide supportive environment by securing necessary resources and
removing blocks to effective working.
Is able to adapt person -specific approach while dealing with various team
members.
Encourages recognition and rewards based on meritocracy and achievement
Dealing with Ambiguity

Can effectively cope with change and
shift gears when required with the
ability to decide and act; comfortably
handles risk and uncertainty.
1, 2
Understands, accepts and supports change at ones own level.
Identifies key aspects of the issue and seeks clarification from superiors.
Handles most pressure situations and problems with a sense of urgency for task
completion.
Applies conflict resolution skills to de-escalate, defuse, and/or resolve
differences. Seeks details of possible changes and estimates the impact in ones
own function / area of work.
Conceptualizes, plans and implements change at ones own activity level.
Handles pressure situations and problems appropriately and is able to prioritize
issues.
Persuasive and clear presentation of ideas; to convince others and to gain
acceptance of proposals/ plans.
Aligns oneself to the changing business environment and communicates plan of
action.
Job Description

Innovation

The willingness and ability to take a
creative approach to problems or issues,
to think outside the box , to go beyond
the conventional, and to explore
creative uses of resources (e. g. , doing
more with less). It involves the ability
to develop, adopt and apply new and
unique approaches and ideas with clear
impact on improving business outcomes
by leveraging technology.
2
Questions/challenges conventional approaches and/or current thinking.
Uses new information to offer realistic alternatives.
Is prepared to try out different solutions in a way that maintains a safe
environment.
Actively contributes to brainstorming sessions in his/her work area.
Works with peers or colleagues to test the viability of a new approach before
applying it.
Drive for Results and Agility

Building an achievement orientation,
with extraordinary levels of energy and
efforts while being accountable for
ones actions and decisions in an agile
environment.
3
Reviews performance against goals and takes effective action to achieve them.
Synergizes high performance oriented systems and processes to yield the
desired results with agility.
Sets clear expectations with the team to deliver performance oriented goals.
Takes responsibility of ones own and teams decisions and actions.
Communicates consistently with the team members and motivates team
members for target achievement.

F Skills Required
Technical - Product/Subject matter expertise
- Team Management skills
- Mentoring skills
- Business perspective & planning
- Performance Management skills
- Finance / Insurance industry awareness
- Interviewing skills
- Self management
- Problem solving skills
- Peer level co-ordination and influencing skills
Behavioral
Essential Desired
Interpersonal skills -
Communication skills -
Creative thinking skills -
Supervising/Leadership
skills
-
Teamwork Skills -
Influencing skills -
Relationship Building
skills
-
Decision making skills -

G Incumbent Characteristics
Essential Desired
Qualification Graduate PG / MBA
Experience 9 -10 years
Job Description