Manager - Aftermarket & Service Line

About Eriez

Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.

Eriez India is looking for an experienced and dynamic Manager - Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.

This is a strategic role responsible for driving aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India's installed customer base.

What You'll Do

• Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives
• Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions
• Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base
• Build a customer-focused service organization with strong processes, systems, and performance standards
• Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management
• Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes
• Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience
• Develop and motivate the aftermarket/service team to achieve business objectives
• Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering
• Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership
• Support customer commissioning, acceptance trials, technical discussions, training, and site services when required
  
  

Requirements

What We're Looking For

• Bachelor's degree in Engineering or Sales/Business, with 10-15 years of relevant experience
• Strong experience in aftermarket, service, customer service, or service sales management
• Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred
• Strong commercial acumen with the ability to identify and convert aftermarket opportunities
• Proven ability to lead teams, manage key customers, and drive business growth
• Strong customer-focused mindset with excellent relationship-building and negotiation skills
• Good technical understanding and ability to prepare business cases and technical reports
• Excellent communication and presentation skills in English and Hindi
• Willingness to travel domestically and internationally as required
• Experience with a multinational/international organization will be an advantage
  
  

Benefits

Why Join Eriez

• Play a key role in building and growing Eriez India's aftermarket and service business
• Strengthen long-term customer relationships and enhance customer lifecycle value
• Drive sustainable revenue growth and contribute directly to the company's overall profitability
• Develop innovative aftermarket solutions and create new business opportunities
• Competitive compensation, Profit Sharing Program, Health Insurance, and a five-day work week