Manager, Account Management - ShareGate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Account Management - ShareGate based in Canada.

This is a high-impact leadership opportunity focused on transforming an established account management function into a proactive, expansion-led growth engine. You will lead a team of 4–8 Account Managers responsible for renewals, retention, and expansion across an existing customer base. The role combines people leadership, commercial strategy, pipeline management, and hands-on deal coaching. You’ll guide the shift from high-volume, transactional renewals toward a more segmented and deliberate customer engagement model. You’ll also play a key role in growing cross-sell revenue and strengthening customer retention. Working closely with RevOps, Finance, Legal, Channel, and other teams, you’ll have significant influence over how the function evolves.

Accountabilities:: Lead a team of 4–8 Account Managers and drive performance against team-level Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion targets.

Transform the existing high-velocity renewal motion into a structured, segmented, and expansion-focused approach while maintaining operational performance throughout the transition.

Build proactive renewal strategies that identify opportunities and risks well before renewal deadlines, rather than relying on reactive engagement.

Drive cross-sell growth across the existing customer base by coaching Account Managers on identifying opportunities, opening second-product conversations, and converting expansion potential into revenue.

Coach team members through weekly 1:1s, pipeline reviews, live deal observation, and practical feedback designed to build long-term commercial capability.

Identify early churn signals, develop retention strategies, and escalate customer risks before they become critical renewal issues.

Maintain accurate and reliable forecasting by enforcing strong CRM and pipeline hygiene and using AI-enabled analysis to turn customer and pipeline data into actionable decisions.

Partner with RevOps, Channel, Finance, Legal, Sales Enablement, and Product Marketing on segmentation, reporting, capacity planning, commercial processes, and cross-sell positioning.

Develop and continuously improve account management playbooks, processes, and sales strategies based on performance data and lessons learned.

Establish clear communication and operating rhythms that keep the team aligned during periods of change and evolving priorities.

Use customer, pipeline, and market insights to identify opportunities for improving retention, expansion, and overall account performance.

Requirements

2+ years of experience managing an Account Management or Customer Success team with direct accountability for renewal and expansion performance.

Demonstrated success achieving retention, revenue, and expansion targets in a B2B SaaS or technology environment.

Experience managing both high-volume, transactional renewal motions and more strategic, consultative customer relationships, with the judgment to apply the right approach to different account segments.

Strong commercial and analytical capabilities, with the ability to interpret pipeline data, identify trends, forecast accurately, and translate insights into action.

Proven ability to lead teams through organizational or process change while maintaining trust, engagement, and performance.

Strong coaching skills, including the ability to observe customer conversations, identify areas for improvement, and provide direct, actionable feedback.

A builder mindset with the ability to experiment, evaluate results quickly, adapt strategies, and bring the team along through change.

Excellent communication and interpersonal skills, with a transparent and collaborative leadership style.

Practical experience using AI tools to analyze CRM data, develop workflows, improve productivity, and support commercial decision-making.

HubSpot experience is an advantage, particularly in relation to pipeline management and forecasting.

Familiarity with the Microsoft 365 ecosystem or experience transitioning a velocity-driven customer team toward an expansion-led model is a plus.

Strong organizational skills and the ability to operate effectively in a fast-moving environment where priorities and solutions may evolve.

Ability to work cross-functionally with Revenue Operations, Finance, Legal, Channel, Sales Enablement, Product Marketing, and other stakeholders.

Benefits

Base salary of $110,000–$130,000 CAD , with final compensation adjusted according to region and local market conditions.

65% base / 35% variable compensation structure.

Target OTE of $170,000–$200,000 CAD .

Long-Term Incentive Plan (LTIP), providing an opportunity to participate in the organization’s long-term growth.

RRSP program.

Family health insurance, telemedicine, and an annual wellness budget.

Flexible vacation policy.

Remote-first work environment with access to a Montreal office.

In-person team gatherings twice per year.

Access to Claude and AI-powered tools to support productivity and smarter decision-making.

Collaborative, fast-moving culture with significant autonomy and opportunities to influence business strategy.

Opportunities for professional growth while working alongside cross-functional and international teams.

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