Management Trainee - CX Operations & Strategy
Kapture Crm · Bengaluru · onsite · Posted 24d ago
Undisclosed0–1 yrsfulltimeSourced from
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About this role
Management Trainee - CX Operations Strategy
What were looking for Essential
Kapture CX | Bengaluru
What are we looking for At Kapture CX, we are looking for a Management Trainee (MT) to support the CX Operations Strategy team across operational programmes, reporting, adoption initiatives, documentation and cross-functional coordination.
This internship will provide exposure to how a SaaS and AI-powered CX organisation operates, while giving you hands-on experience in data handling, programme management, process improvement, AI tools and operational execution .
What youll work on - Support ongoing CX Operations and Strategy initiatives, including adoption programmes, new initiatives and process improvement activities.
- Maintain trackers for team engagement, programme participation, adoption and operational activities, and help prepare regular updates.
- Support feature rollouts and adoption initiatives by coordinating with relevant teams, tracking progress and monitoring metrics such as WAU.
- Assist in preparing reports, dashboards, Excel trackers and structured summaries based on project requirements.
- Help create internal communications, programme decks, stakeholder updates and client-facing guides.
- Support documentation of processes, programmes and operational activities.
- Assist with coordinating across CX, Product, Technology and other teams on programme milestones, rollout activities and follow-ups.
- Support the team in identifying operational gaps, recurring issues and opportunities to streamline processes.
- Assist with basic analysis of operational data to identify trends and prepare meaningful summaries.
- Gain hands-on exposure to AI tools and prompt engineering and support their use in relevant operational and documentation tasks.
- Strong written and verbal communication skills, with the ability to create clear and structured content.
- Structured thinking and an ability to break down tasks and problems logically.
- Comfortable working with Excel/Google Sheets and trackers.
- Good attention to detail, particularly with numbers, names and information.
- Proactive approach to following up on assigned tasks and closing loops.
- Willingness to learn and work across different CX Operations and Strategy initiatives.
- Exposure to AI tools and prompt engineering.
- Familiarity with Google Workspace.
- Basic Excel skills and experience working with trackers or reports.
- Exposure to B2B SaaS, Customer Experience or client-facing environments.
- Interest in operations, programme management, analytics or process improvement.
- Basic coding or automation knowledge.
During the internship, you will gain exposure to:
- CX Operations and SaaS business processes
- Reporting, dashboards and operational metrics
- Programme and adoption management
- Cross-functional coordination
- Process improvement and operational efficiency
- AI tools and prompt engineering
- Business documentation and stakeholder communication
Success in this role means being dependable in supporting the team, maintaining accurate information, completing assigned tasks on time and gradually developing an understanding of CX Operations and Strategy .
The expectation at this level is to learn, contribute and support , rather than independently own production operations, client issues, technical troubleshooting or major operational initiatives.
Why should you be interested - Get hands-on exposure to CX, SaaS, AI and business operations .
- Work closely with CX, Product, Technology and other cross-functional teams.
- Build practical experience in reporting, programme management, adoption and process improvement .
- Develop skills in AI tools, prompt engineering and structured business communication.
- Get exposure to how enterprise CX solutions are operated and improved in a real business environment.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationTroubleshootingInternshipMANAGEMENT TRAINEEMonitoringProcess ImprovementAnalyticscodingoperationsBusiness Operations
About Kapture CX
Kapture Crm
Software Product
450
employees
2014
12 years old
Bangalore/Bengaluru, Karnataka
India
About
Kapture CRM delivers a mobile-first, cloud-based business automation platform, integrating sales and customer service for various industries to enhance operational efficiency.
Industries
Software ProductMedia & Entertainment / PublishingIT Services & Consulting
Employee ratings
240 reviews
3.3/ 5
Culture
3.2
Career growth
3.1
Work-life
3.4
Employees rate it well for
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