Managed File Transfer (MFT) Engineer/Admin

Managed File Transfer (MFT) Engineer / Administrator L2
Hybrid
Bangalore/Hyderabad
Years of exp: 6+ years

Job Summary:

• The Infrastructure Engineer 4 (FTOS L2) owns 247 service operations for enterprise Managed File Transfer (MFT) platforms supporting businesscritical data exchange. This role provides advanced L2 operational support for platforms such as Axway Secure Transport/CFT and IBM Sterling B2Bi/SFG, ensuring high availability, SLA adherence, and operational resilience. The engineer leads Major Incident Management (P1/P2) activities, coordinating crossfunctional teams and driving timely resolution, root cause analysis, and preventive remediation.
• The role is responsible for planning and executing infrastructure changes, releases, and patching while enforcing ITIL change and risk management practices. Key responsibilities include automating operational runbooks, health checks, and configurations using Ansible and scripting, managing certificate and key lifecycles (TLS/SSL, SSH, PGP/GPG), onboarding internal and external partners, and validating secure file transfer connectivity. The engineer establishes strong observability by designing dashboards and s using Splunk, AppDynamics, Grafana, Prometheus, enabling proactive monitoring and capacity insights.
• This position ensures BCP/DR readiness for file transfer services through regular testing, documentation, and postexecution remediation. The engineer collaborates closely with engineering and platform teams to improve resiliency, reduce operational toil through automation, and influence roadmap decisions. Additional responsibilities include mentoring junior team members, maintaining operational documentation and metrics, and supporting audit, compliance, and regulatory requirements.
• Own 24x7 service operations for enterprise MFT platforms (e.g., Axway Secure Transport/CFT, IBM Sterling B2Bi/SFG) and related components, ensuring high availability and adherence to SLAs.
• Lead Major Incident Management (P1/P2) bridges for file transfer incidents; coordinate triage across Network, Security, Platform, Application, and Vendor teams; drive root cause analysis (RCA) and preventive actions.
• Plan and execute changes, releases, and patching for MFT infrastructure and agents/connectors across environments; champion risk controls and Change Management best practices (ITIL).
• Design and automate operational runbooks, health checks, and configuration management using Ansible Playbooks and scripting (Python, Bash).
• Manage certificate and key lifecycles (TLS/SSL, SSH keys, PGP/GPG) and integrate with centralized Certificate Management platforms (e.g., Venafi).
• Onboard and support internal/external partners: create trading channels, routes/flows, maps, mailboxes, and schedules; validate end-to-end connectivity (SFTP/FTPS/HTTPS, AS2/AS4).
• Establish and maintain observability: build dashboards and s using Splunk, AppDynamics, Grafana, and Prometheus for proactive detection and capacity/performance insights.
• Define standards and hardening baselines; ensure platform compliance with enterprise security, audit, and regulatory requirements.
• Own DR/BCP readiness for FTS: architect, execute, and document failover tests and recovery procedures; lead post-test remediation.
• Collaborate with engineering to influence roadmap, reduce toil, and improve resiliency through automation, configuration as code, and scalable patterns.
• Guide and mentor a small team of engineers/analysts; set priorities, review changes, and continuously improve operational processes.
• Produce and maintain high-quality documentation: runbooks, SOPs, architecture and data-flow diagrams, and operational metrics reports.
• Support audit requests, evidence collection, and control attestations; remediate findings within agreed timelines.

Required Skills:

• 6+ years of Technology Infrastructure / Site Reliability / Systems Operations experience.
• 6+ years of hands-on production support experience on Linux and Windows in large, mission-critical environments.
• 6+ years supporting enterprise Managed File Transfer platforms (Axway and IBM Sterling preferred), including installation, configuration, upgrades, patching, and troubleshooting.
• Experience driving NextGen Datacenter migration for FTS/MFT platforms, including planning, execution, connectivity validation, and automation using tools such as Ansible, Python/Shell, Harness, and Autosys.
• Strong knowledge of secure file transfer protocols and standards: SFTP, FTPS, HTTPS, AS2/AS4; encryption and key management using TLS/SSL, SSH keys, and PGP/GPG.
• Proficiency in scripting and automation (Python, Shell/Bash) and configuration management using Ansible Playbooks.
• Experience with enterprise schedulers (Autosys) for batch workflows, calendars, dependencies, and failure handling.
• Hands-on experience with observability/monitoring platforms (Splunk, AppDynamics, Grafana, Prometheus), including creation of actionable dashboards and s.
• Demonstrated leadership in incident, problem, and change management with clear, executive-ready communication.
• Experience with certificate lifecycle management tools (e.g., Venafi) and secrets management practices.
• Working knowledge of networking and platform fundamentals: DNS, firewalls, load balancers, proxies, certificates, TLS handshakes, and JVM/OS tuning.
• Ability to create and maintain detailed documentation (SOPs/runbooks) and to mentor/coach team members.

Desired Skills:

• Experience in BFSI/regulated environments with strong understanding of risk, compliance, and audit (e.g., SOX, PCI DSS).
• Experience executing and improving DR/BCP strategies for MFT services across data centers and/or cloud regions.
• Exposure to messaging and integration platforms (IBM MQ, Kafka, APIs/REST) and their interaction with file transfer pipelines.
• Experience with CI/CD practices and tools (e.g., Harness/Jenkins/Git) for infrastructure as code and repeatable deployments.
• Familiarity with cloud-native file transfer patterns and services on AWS/Azure/GCP.
• Service Management expertise with ITIL v4 Foundations (certification preferred)