Manage Engine Residential Engineer L2

Job Summary

Urgently required Manage Engine Residential Engineer L2, for Hyderabad.

Position: Manage Engine Residential Engineer L2

Experience: 3-6 Years

Job Location: Hyderabad (Masab Tank)

Notice Period: As soon as possible

Responsibilities

ManageEngine Asset Explorer

• Administer and maintain ManageEngine Asset Explorer environment.
• Manage IT asset lifecycle, including discovery, inventory, procurement, allocation, and retirement.
• Configure asset categories, workflows, approval processes, and reporting.
• Monitor asset compliance and ensure data accuracy.
• Generate operational and management reports as required.
• Troubleshoot application, database, and performance-related issues.

ManageEngine PAM360

• Administer and manage privileged accounts, password vaults, and access controls.
• Configure password rotation policies and privileged access workflows.
• Manage role-based access control (RBAC) and user permissions.
• Monitor privileged sessions and audit logs.
• Support onboarding of servers, applications, databases, and network devices into PAM360.
• Troubleshoot authentication, integration, and access-related issues.

General Responsibilities

• Perform L2 troubleshooting and issue resolution.
• Coordinate with OEM support and internal technical teams.
• Conduct periodic health checks and preventive maintenance.
• Prepare technical documentation, SOPs, and knowledge articles.
• Participate in change management and upgrade activities.
• Provide user support and technical guidance to L1 teams.

Technical Skills

Mandatory Skills

• Hands-on experience with ManageEngine AssetExplorer.
• Hands-on experience with ManageEngine PAM360.
• Good understanding of IT Asset Management (ITAM) processes.
• Good understanding of Privileged Access Management concepts.
• Experience with Windows and Linux server administration.
• Knowledge of Active Directory integration.
• Experience in troubleshooting application and infrastructure issues.
• SQL database knowledge and query execution.
• Reporting and dashboard management.

Preferred Skills

• ManageEngine ServiceDesk Plus integration experience.
• API integration and automation experience.
• Scripting knowledge (PowerShell, Python, Shell Scripting).
• REST API implementation and troubleshooting.
• LDAP, SAML, MFA, and Identity Management concepts.
• Application deployment and upgrade experience.
• Integrated development experience.
• Experience in workflow customization and application integrations.
• Experience with ManageEngine ecosystem products.

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent.

Preferred Certifications

• ManageEngine Product Certifications.
• ITIL Foundation Certification.
• Cybersecurity or Identity Management Certifications (Preferred).

Deployment Requirement

• Hyderabad-based candidates will be preferred.
• Candidate must be willing to work onsite and travel across India as per project requirements.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.