Mamaearth - National Key Account Manager

Job Summary:

We are looking for an experienced National Key Account Manager to drive strategic relationships, revenue growth, and business expansion across key national accounts.

The role will be responsible for managing high-value clients, developing account strategies, identifying new business opportunities, and ensuring strong customer engagement and retention.

Key Responsibilities:

- Own and manage relationships with key national accounts and strategic customers.

- Develop and execute account-specific business plans to achieve revenue and profitability targets.

- Drive revenue growth through account expansion, cross-selling, and upselling opportunities.

- Identify new business opportunities within existing and prospective strategic accounts.

- Build strong relationships with senior stakeholders, decision-makers, and procurement teams.

- Understand customer requirements and collaborate with internal teams to deliver appropriate solutions.

- Lead commercial negotiations, contract discussions, pricing, and renewals.

- Track account performance, sales pipeline, forecasts, and business metrics.

- Monitor market trends, competitor activity, and customer needs to identify growth opportunities.

- Ensure timely resolution of customer issues and maintain high levels of customer satisfaction.

- Coordinate with sales, operations, finance, marketing, and service teams to ensure seamless account management.

- Prepare regular business reviews, sales reports, forecasts, and account performance updates for management.

- Drive strategic initiatives to strengthen customer retention and long-term partnerships.

Required Skills & Qualifications:

- 6 - 12 years of experience in Key Account Management, Enterprise Sales, Strategic Sales, or B2B Sales.

- Proven experience managing large national or strategic accounts.

- Strong track record of achieving revenue and business growth targets.

- Excellent relationship management and stakeholder management skills.

- Strong commercial acumen with experience in negotiations and contract management.

- Ability to build and execute strategic account plans.

- Strong analytical, presentation, and communication skills.

- Ability to work collaboratively with cross-functional teams.

- Experience working with senior leadership and enterprise-level clients will be preferred.