Male Call Center Executive

Role & responsibilities

• Handle incoming and outgoing customer calls professionally.
• Communicate with customers and provide accurate information about products or services.
• Follow up with customers and maintain proper call records.
• Resolve customer queries and escalate issues when required.
• Maintain customer information and update records in the CRM system.
• Achieve daily calling targets and performance goals.
• Coordinate with internal teams to ensure customer satisfaction.

Preferred candidate profile

• Good verbal communication skills.
• Basic English and Telugu communication.
• Hindi communication is an added advantage.
• Basic computer knowledge and MS Office skills.
• Good listening and problem-solving abilities.
• Ability to handle calls confidently and professionally.
• Willingness to work in rotational shifts, if required.