Major Incident Manager

We are looking for a senior Incident Manager to lead end-to-end incident management across Telecom IT, OSS/BSS, and Enterprise Applications.
You will drive major incident resolution (P1/P2), minimize downtime, and ensure seamless communication across business and tech teams.

Location: Chennai- Work From Office
Experience: 15 Years
Notice Period: Immediate

Key Responsibilities

Major Incidents (P1/P2): Lead major incident bridge calls, drive rapid restoration, and manage business escalations.
Cross-Team Coordination: Partner with Network, Cloud, Security, App Support, and Vendors for swift resolution.
Governance and KPIs: Track and improve operational metrics (MTTA, MTTR, SLA/OLA compliance, and service availability).
RCA & CSI: Facilitate Root Cause Analysis (RCA) and drive continual service improvement through trend analysis and automation.
Process Adherence: Ensure strict compliance with ITIL framework standards.

Key Requirements

15 years in IT Operations / Incident Management within Telecom (OSS/BSS).
Hands-on experience with ServiceNow (or major ITSM tools) in 247 environments.
ITIL Foundation (or higher) certification preferred.
Excellent crisis leadership and stakeholder management skills.

If Interested, please share your updated resume to [email removed]