Major Incident Manager
Artech L.L.C. · Bengaluru · onsite · Posted 28d ago
About a minute. You'll make an account on the way through.
About this role
If you are Interested, please fill this form: -
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5+ years relevant experience with Bachelor's, or 3+ with Master's.
Strong IT Operations / Service Management / Customer Operations background.
Experience being the primary point of contact for customers and internal technical teams.
Strong experience handling P1/P2 critical incidents, escalations and outages.
Ability to coordinate multiple cross-functional teams during critical network/IT issues.
Hands-on RCA + Problem Management + Post Incident Review (PIR) experience.
Strong ITIL processes: Incident, Problem and Change Management.
Excellent customer/stakeholder management, including senior/executive stakeholders.
Strong PowerPoint + Excel, reporting, dashboards and data analysis.
Comfortable conducting customer presentations, RCA/PIR readouts and operational reviews.
Ability to understand a customer's IT/network infrastructure and critical business sites.
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