Major Incident Manager

Role Overview:
Major Incident Management Specialist, you will play a critical, high-visibility role in protecting business continuity. You will be the central command and control during high-impact incidents, ensuring their swift and effective resolution to minimize downtime and business disruption. This is your chance to be the bridge among technical teams, leadership, and our valued business.

Key responsibilities:

• 5-10 years of progressive experience specifically in Major Incident Management.
• Bachelors degree in information technology, Computer Science, or a related field.
• Strong, demonstrable understanding of the ITIL Framework, particularly Incident and Problem Management principles.
• Basic technical knowledge and working understanding of key network technologies (e.g., VPN, transmission, and SDWAN, servers and application support).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a commitment to producing high-quality, accurate reports.
• Experience with ITSM tools and systems.
• ITIL certification is a plus