Major Incident Manager

Job Summary: IT Incident Coordinator team. The ideal candidate excels in Major incident management, team leadership, and process improvements. Strong communication skills and attention to detail are essential.

Qualifications:

1. Excellent communication and organizational skills.
2. Strong problem-solving skills and attention to detail.
3. Proven leadership experience.
4. Experience handling major incidents impacting customer and internal employees (Preferred).
5. Familiarity with service onboarding (preferred).
6. Proficient in using JIRA.
7. Prompt email and message responses.
8. Effective incident and ticket management.
9. Proper shift handovers and communication.
10. Fostered teamwork and contributed ideas for improvement.
11. Flexible and available to support the team.

Key Responsibilities:

1. Incident Coordination:
1. Manage MI/MCIR incidents and tickets.
2. Handle EOC-related MIs and provide updates to the team.
2. Major Incident Handling:
1. Lead major incident responses, ensuring quick resolution.
2. Coordinate with stakeholders and update senior management.
3. CSOC Onboarding:
1. Onboard services to the Cybersecurity Operations Center (CSOC).
2. Ensure new services meet security standards.
4. Jira Management:
1. Manage JIRA tickets, ensuring timely updates and resolutions.
2. Collaborate with teams to address issues.
5. Communication:
1. Respond promptly to emails and DM communications.
2. Ensure smooth handovers between shifts.
6. Process Improvement:
1. Suggest and implement process improvements.