Major Incident Manager Lead

• Review and assess critical incidents and alerts.
• Declare and manage Major Incidents (P1/P2 as applicable).
• Establish and lead incident bridge calls/war rooms.
• Coordinate cross-functional technical teams for rapid resolution.

Required Candidate profile

• Prepare Major Incident Reports (MIR).
• Conduct Post Incident Reviews (PIR).
• Drive Root Cause Analysis (RCA) with resolver teams.
• Track corrective and preventive actions to closure.