Maintenance Supervisor

Roles & Responsibilities Maintenance Supervisor (QSR)

Department: Maintenance & Engineering Designation: Maintenance Supervisor Reporting To: Asst.Manager / Deputy Manager – Maintenance Applicable To: All QSR outlets, central kitchens, and office facilities.

1. Key Roles and Responsibilities

1. Preventive Maintenance

• Prepare and implement a 52-week preventive maintenance plan for all assigned outlets.
• Ensure regular servicing of ACs, refrigeration units, freezers, kitchen equipment, exhaust systems, electrical panels, plumbing, and drainage.
• Conduct scheduled inspections and ensure maintenance is completed before equipment breakdowns occur.
• Maintain equipment-wise service history, checklists, and maintenance records.

2. Breakdown Management

• Attend to emergency breakdowns and ensure minimum disruption to outlet operations.
• Prioritize issues affecting food safety, customer experience, employee safety, and business continuity.
• Coordinate with vendors and technicians for timely repairs.
• Track breakdown response time, resolution time, and repeat failures.
• Identify root causes and implement corrective and preventive actions.

3. Outlet Visits and Inspections

• Follow a structured outlet visit schedule and ensure all assigned outlets are inspected periodically.
• Inspect equipment condition, electrical safety, plumbing, drainage, civil works, and general infrastructure.
• Identify maintenance gaps during visits and share observations with the reporting manager.
• Maintain outlet-wise inspection reports with photographs, action owners, and closure timelines.
• Follow up on pending issues until closure.

4. Vendor Management

• Coordinate with approved service providers, contractors, and equipment suppliers.
• Obtain quotations and ensure repairs are carried out within approved budgets.
• Monitor vendor response time, service quality, and adherence to agreed timelines.
• Verify completed work before recommending invoice approval.
• Escalate poor-quality work, repeated failures, and delays to the reporting manager.

5. Cost and Asset Management

• Control maintenance expenses and avoid unnecessary repair or replacement costs.
• Recommend repair versus replacement based on equipment condition and cost-effectiveness.
• Maintain an updated asset register, including equipment location, warranty, and service details.
• Monitor spare parts consumption and prevent wastage or unauthorized purchases.
• Ensure proper handling and utilization of maintenance tools and materials.

6. Safety and Statutory Compliance

• Ensure electrical systems, gas connections, exhaust systems, and kitchen equipment are maintained safely.
• Coordinate the inspection and servicing of fire safety equipment and other safety-critical systems.
• Ensure maintenance activities follow applicable safety procedures and permit requirements.
• Report electrical hazards, gas leaks, water leakage, and other critical risks immediately.
• Support the team in maintaining relevant statutory inspection and service records.

7. Coordination with Operations

• Work closely with outlet managers, cluster managers, and operations teams to resolve maintenance issues.
• Communicate planned maintenance schedules to outlets in advance.
• Schedule work to minimize disruption to food preparation and customer service.
• Obtain confirmation from the outlet manager after completing the work.
• Provide regular updates on pending issues, critical breakdowns, and expected closure dates.

8. Team Management and Reporting

• Allocate daily work to technicians and monitor productivity.
• Ensure technicians follow attendance, safety, and reporting procedures.
• Submit daily breakdown reports, weekly maintenance updates, and monthly performance reports.
• Maintain a pending-issues tracker with priority, responsibility, ageing, and closure status.
• Escalate resource requirements and unresolved critical issues to the reporting manager.