Maintenance Head

1. Cluster Maintenance & Uptime Management

• Oversee the end-to-end preventative and breakdown maintenance of multiple EV infrastructure sites simultaneously across the cluster.
• Ensure maximum uptime and reliability for all charging hardware, specifically focusing on high-capacity 240KW DC fast chargers and battery swapping systems.
• Drive standardization in O&M execution, ensuring all operational sites follow unified servicing and technical benchmarks.

2. Team Leadership & Contractor Governance

• Lead and mentor a team of Maintenance Managers and Site Technicians to ensure high performance, quick response times, and execution rigor.
• Manage a diverse portfolio of maintenance contractors, spare part vendors, and electrical OEMs.
• Define and monitor SLAs, ensuring vendors meet strict Turn-Around Time (TAT) requirements for breakdown resolutions and quality specifications.

3. Regulatory, Utility & Safety Compliance

• Act as the senior escalation point for interactions with DISCOMs regarding operational load management, power outage resolutions, and periodic infrastructure audits.
• Enforce "Zero-Compromise" safety standards across all operational hubs.
• Ensure strict compliance with Fire NOCs, routine safety audits, and regulatory site inspections.

4. Financial & Spares Oversight

• Manage the OPEX and maintenance budget for the cluster, ensuring cost-optimization without compromising asset reliability or safety.
• Oversee localized inventory and procurement of critical operational spares (cables, modules, connectors) to prevent downtime bottlenecks.
• Validate and approve vendor invoices against physical maintenance milestones and SLA adherence.

5. Monitoring, Reporting & Governance

• Maintain real-time visibility of station health through CMS (Charging Management Software) and digital dashboards.
• Publish Weekly Operations & Maintenance Reports (WOMR) for the Regional Head, highlighting uptime metrics, recurring fault trends, and predictive maintenance plans.
• Collaborate closely with the Projects team during "Post-Commissioning Handover" to ensure seamless transition of new sites into the O&M portfolio.

Qualifications & Experience

• Education: Degree in Electrical / Electronics Engineering or a related technical field.
• Experience: 812 years of experience in operations and maintenance, with at least 45 years in a leadership role managing multi-site infrastructure (EV charging networks, Telecom Tower O&M, Power Distribution, or Retail Fueling stations).
• Regional Expertise: For the South India cluster, proficiency in at least two local languages (Tamil, Telugu, Kannada, or Malayalam) is mandatory.

Technical & Functional Skills

• Deep technical understanding and hands-on troubleshooting experience with high-capacity EV chargers (e.g., 240KW systems) and battery swapping modules.
• Strong knowledge of CMS monitoring, load planning, and utility management.
• Expertise in managing maintenance protocols for electrical LT panels, battery banks, and cooling systems.

Core Competencies

• Operational Rigor: Ability to manage high-volume, real-time breakdown resolutions and preventative schedules under tight SLAs.
• Strategic Negotiation: Skilled in handling high-value vendor AMCs (Annual Maintenance Contracts) and spare-part procurement.
• Problem Solving: Quick, analytical thinking to resolve on-ground technical faults or systemic hardware issues.
• Mobility: Willingness to travel extensively within the cluster to audit site health and team performance.