Maintenance Engineer (IT)

Role & responsibilities

We are looking for a skilled and proactive Maintenance Engineer IT to manage IT infrastructure, provide technical support, and ensure seamless operation of enterprise systems. Job Description: • Lead and manage IT support operations, ensuring timely resolution of incidents and service requests. • Provide end-user support for desktops, laptops, printers, and enterprise applications. • Perform installation, configuration, troubleshooting, and preventive maintenance of IT systems. • Manage IT assets, conduct audits, and maintain asset inventory. • Handle basic networking (TCP/IP, LAN/WAN, VLAN, Wi-Fi) and system administration tasks. • Support Development and QC environments to ensure high availability and performance. • Manage user access (IAM), on-boarding/off boarding, VPN access, and RBAC controls. • Coordinate with Infrastructure, Network, Security, and Application teams for issue resolution. • Monitor tickets via ITSM tools and ensure SLA compliance. • Support VC meetings, security systems, and enterprise tools (Jira, Confluence, Bitbucket, etc.)

Preferred candidate profile

Strong knowledge of Windows, Linux, and macOS environments • Experience in IT support, system administration, and troubleshooting • Basic networking knowledge (LAN, WAN, VLAN, Wi-Fi) • Familiarity with ITSM tools and access management (IAM/RBAC) • Good understanding of IT security policies and compliance • Strong communication and team management skills Preferred: • Experience with VPN, cybersecurity tools, and asset management • Exposure to development tools and environments