Mainframe Technology -Technical Leads

Key Responsibilities

• Provide technical leadership and oversight for batch processing and test environment operations.


• Serve as the primary escalation point for complex batch failures and environment-related issues.


• Coordinate monthly, quarterly, and major release support activities.


• Lead troubleshooting and root cause analysis efforts for critical incidents and recurring operational issues.


• Support and oversee data refresh and environment maintenance activities.


• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.


• Support CICS and DB2 applications and associated batch workloads.


• Review and improve operational procedures, standards, and documentation.


• Partner with offshore support teams to ensure effective knowledge transfer and operational consistency.


• Monitor workload automation and scheduling activities using ESP.


• Support software migration, deployment, and change management processes.


• Develop and analyze KPI metrics, service performance reporting, and operational dashboards.


• Collaborate with application development, infrastructure, and business teams to ensure successful delivery of testing and release activities.


• Identify opportunities for automation, operational efficiencies, and process improvements.


• Participate in audit, compliance, and risk management activities as required.


• Provide functional leadership and day-to-day guidance to offshore team members when required.


• Act as a team lead during critical incidents, release activities, and high-priority operational events.


• Coordinate work assignments, escalations, and communication between offshore resources, application teams, infrastructure teams, and business stakeholders.


• Ensure operational procedures, standards, and support processes are consistently followed across the team.


• Assist management in prioritization, workload balancing, knowledge transfer, and operational readiness activities.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.


• In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.


• Experience supporting IBM z/OS mainframe environments.


• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.


• Experience troubleshooting complex batch processing and job scheduling issues.


• Strong understanding of release management and testing lifecycle support.


• Experience leading incident resolution and root cause analysis efforts.


• Strong analytical and problem-solving skills.


• Ability to work effectively in a fast-paced operational support environment.


• Ability to coordinate across multiple technology teams and business stakeholders.


• Excellent verbal and written communication skills. 

Preferred Qualifications

• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.


• Experience utilizing ESP workload automation and scheduling tools.


• Experience with ChangeMan software configuration and release management processes.


• Familiarity with test environment management and data refresh procedures.


• Experience creating and presenting KPI dashboards, metrics, and operational reporting.


• Knowledge of ITIL-based incident, problem, change, and service management processes.


• Experience supporting large-scale enterprise mainframe environments.


• Experience leading offshore teams and coordinating global support models.


• Exposure to automation and process improvement initiatives.


• Previous experience serving in a technical lead or team lead capacity.