Mainframe Technology -Senior Technical Lead

Key Responsibilities

• Provide technical leadership and guidance to offshore batch support personnel.


• Coordinate 24x7 operational support across all shift teams.


• Serve as the primary escalation point for complex batch processing and environment-related issues.


• Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.


• Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.


• Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.


• Monitor, analyze, and resolve batch job failures and performance issues.


• Lead root cause analysis efforts and drive corrective actions for recurring problems.


• Execute and oversee data refresh and environment maintenance activities.


• Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.


• Support CICS and DB2 applications and associated batch processes.


• Monitor workload automation and scheduling activities using ESP.


• Support software migration and deployment activities using ChangeMan.


• Generate, review, and present KPI and operational reporting metrics.


• Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.


• Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.


• Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.


• Facilitate knowledge transfer and onboarding activities for offshore team members.


• Develop and maintain operational procedures, technical documentation, and support runbooks.


• Drive process improvement and automation initiatives to improve operational efficiency and service quality.


• Assist management with resource planning, workload management, prioritization, and operational readiness activities.


• Support monthly and major release activities, ensuring successful execution of batch processing requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.


• In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.


• Extensive experience supporting IBM z/OS mainframe environments.


• Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.


• Experience troubleshooting complex batch processing and job scheduling issues.


• Experience leading technical teams or serving in a lead support capacity.


• Strong understanding of batch scheduling, workload automation, and test environment support processes.


• Demonstrated experience managing escalations and coordinating incident resolution efforts.


• Strong analytical and problem-solving skills.


• Excellent verbal and written communication skills.


• Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams. 

Preferred Qualifications

• Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.


• Experience utilizing ESP workload automation and scheduling tools.


• Experience with ChangeMan software configuration and release management processes.


• Familiarity with data refresh procedures within testing and non-production environments.


• Experience creating KPI dashboards, metrics, and operational reporting.


• Knowledge of incident, problem, and change management processes.


• Experience supporting large-scale enterprise mainframe environments.


• Proven experience leading offshore support teams.


• Experience working within a global support model consisting of both onshore and offshore resources.


• Exposure to automation and process improvement initiatives.


• Experience supporting enterprise release management and testing cycles.