Mainframe Production Support - Hyderabad

Job Title: Mainframe Production Support Analyst

Experience: 3 to 10 Years
Location: Hyderabad (or as applicable)
Employment Type: Fulltime
Shift: Rotational / Night Shift (as per business needs)

Job Description

We are looking for an experienced Mainframe Production Support Analyst to provide L2/L3 support for critical business applications running on Mainframe systems. The role involves monitoring production environments, incident management, batch job support, and ensuring high system availability and performance.

Key Responsibilities

• Provide production support for Mainframe applications (L2/L3)
• Monitor production systems and batch jobs to ensure timely completion
• Perform incident management, root cause analysis, and issue resolution
• Handle job abends, file failures, performance issues, and system alerts
• Coordinate with development, QA, infrastructure, and vendor teams
• Perform restart/recovery procedures for failed jobs
• Support change management, releases, and deployments
• Respond to incidents and service requests as per SLA
• Prepare and maintain production support documentation and SOPs
• Participate in oncall support and weekend support rotations
• Ensure compliance with audit and security requirements

Required Skills & Qualifications

• 310 years of experience in Mainframe Production Support
• Strong handson experience with:
• COBOL, JCL
• VSAM
• CICS
• DB2
• Experience with Batch Processing
• Good knowledge of Mainframe utilities (IDCAMS, SORT, IEBGENER, etc.)
• Experience using Job Scheduling tools (ControlM / CA7 / TWS)
• Familiarity with incident and ticketing tools (ServiceNow, Remedy, etc.)
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Strong troubleshooting and analytical skills
• Good communication and stakeholdermanagement skills