Mainframe L2 Support Resource Professional

Role Description: Mainframe level 2 Production support Tech stack and roles and responsibilities include: Tech Stack: COBOL, JCL, VSAM, DB2 for application support FileAid, FileManager, FileMaster for file management Changeman, Endevor for package management / deployment SAR for viewing jobs - prod. SFTP jobs for secure file transfer between two systems
Roles and responsibilities: Troubleshooting: Analysing complex issues and identifying solutions to problems. This includes quickly diagnosing and resolving issues to minimize downtime. Technical support: Answering technical support queries and implementing fixes for application problems. Incident management: Communicating technical information to non-technical users, listening to users concerns, and providing regular updates on incident management. Performance optimization: Enhancing the efficiency and speed of mainframe operations. Application monitoring: Tracking the performance of applications. Documentation: Creating and maintaining documentation for supported applications. Cross-functional teams: Working on cross-functional teams to proactively address support issues. Escalated issues: Handling escalated issues that Level 1 support is not equipped to handle. Hardware repair: Coordinating depot services or performing in-house hardware repair. Software installations: Installing software. Configuration issues: Handling configuration issues. Break/fix: Handling break/fix issues.