MUMBAI · FULLTIME
Mainframe L2 Support Professional
E4 Softwares
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed3–6 yrsfulltimeMumbai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Description
Role Description: Mainframe level 2 Production support Tech stack and roles and responsibilities include: Tech Stack: COBOL, JCL, VSAM, DB2 for application support FileAid, FileManager, FileMaster for file management Changeman, Endevor for package management / deployment SAR for viewing jobs - prod. SFTP jobs for secure file transfer between two systems
Roles and responsibilities: Troubleshooting: Analysing complex issues and identifying solutions to problems. This includes quickly diagnosing and resolving issues to minimize downtime. Technical support: Answering technical support queries and implementing fixes for application problems. Incident management: Communicating technical information to non-technical users, listening to users concerns, and providing regular updates on incident management. Performance optimization: Enhancing the efficiency and speed of mainframe operations. Application monitoring: Tracking the performance of applications. Documentation: Creating and maintaining documentation for supported applications. Cross-functional teams: Working on cross-functional teams to proactively address support issues. Escalated issues: Handling escalated issues that Level 1 support is not equipped to handle. Hardware repair: Coordinating depot services or performing in-house hardware repair. Software installations: Installing software. Configuration issues: Handling configuration issues. Break/fix: Handling break/fix issues.
Roles and responsibilities: Troubleshooting: Analysing complex issues and identifying solutions to problems. This includes quickly diagnosing and resolving issues to minimize downtime. Technical support: Answering technical support queries and implementing fixes for application problems. Incident management: Communicating technical information to non-technical users, listening to users concerns, and providing regular updates on incident management. Performance optimization: Enhancing the efficiency and speed of mainframe operations. Application monitoring: Tracking the performance of applications. Documentation: Creating and maintaining documentation for supported applications. Cross-functional teams: Working on cross-functional teams to proactively address support issues. Escalated issues: Handling escalated issues that Level 1 support is not equipped to handle. Hardware repair: Coordinating depot services or performing in-house hardware repair. Software installations: Installing software. Configuration issues: Handling configuration issues. Break/fix: Handling break/fix issues.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
JCLCobolL2 SupportDB2Incident ManagementSFTPfile transferpackage managementmainframeperformance optimizationapplication monitoringmainframe operationsendevorApplication Supportdeploymentchangemanoperations
Section · Company
About E4 Softwares
E4 Softwares
IT Services & Consulting
51-200
employees
2007
19 years old
Mumbai, Maharashtra
India
About
E4 Softwares specializes in providing customized software solutions and high-quality IT services, aiming to optimize business operations and ensure client satisfaction.
Industries
IT Services & Consulting
Employee ratings
14 reviews
3.7/ 5
Culture
3.8
Career growth
3.0
Work-life
3.5
Find them on