Mainframe L2 Support Professional

Job Summary

Mainframe level 2 Production support. Tech stack and roles and responsibilities include: Tech Stack: COBOL, JCL, VSAM, DB2 for application support FileAid, FileManager, FileMaster for file management; Changeman, Endevor for package management / deployment; SAR for viewing jobs - prod; SFTP jobs for secure file transfer between two systems.

Responsibilities

• Troubleshooting: Analysing complex issues and identifying solutions to problems. This includes quickly diagnosing and resolving issues to minimize downtime.
• Technical support: Answering technical support queries and implementing fixes for application problems.
• Incident management: Communicating technical information to non-technical users, listening to users concerns, and providing regular updates on incident management.
• Performance optimization: Enhancing the efficiency and speed of mainframe operations.
• Application monitoring: Tracking the performance of applications.
• Documentation: Creating and maintaining documentation for supported applications.
• Cross-functional teams: Working on cross-functional teams to proactively address support issues.
• Escalated issues: Handling escalated issues that Level 1 support is not equipped to handle.
• Hardware repair: Coordinating depot services or performing in-house hardware repair.
• Software installations: Installing software.
• Configuration issues: Handling configuration issues.
• Break/fix: Handling break/fix issues.

Skills

• COBOL
• JCL
• VSAM
• DB2
• Changeman
• Endevor
• SAR
• SFTP
• FileAid

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