Mainframe Batch & Console Operations Professional

Job Summary

As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Responsibilities

• Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems.
• Allocate and manage BIOS, TIF, GDG, and VSAM datasets.
• Identify ownership of Production and QA jobs and coordinate with appropriate development groups.
• Perform file out-of-space (FOOS) recovery and support batch/online recovery activities.
• Coordinate batch job restarts, abend recovery, and customer escalations.
• Utilize break-glass procedures for emergency production support access when required.
• Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups.
• Support NDM/Connect:Direct operations including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers.
• Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs.
• Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities.
• Process TSSR work orders, manage production/QA job requests, and respond to operational emails within SLA timelines.
• Execute weekend IPL support activities, validate environment availability, and coordinate fixes for out-of-sequence abends.
• Ensure Production, QA, and Test regions are operational following maintenance and IPL activities.

Requirements

• 3 to 5 years of experience in Mainframe Batch Console Operations
• Mainframe Production Support
• JCL Troubleshooting and Abend Resolution
• OPC/TWS Scheduling
• NDM / Connect:Direct
• VSAM, GDG, BSDS, and TIF Dataset Management
• PDX Deployment Support
• ITSM Ticket Management
• Batch Monitoring and Recovery
• Experience in Troubleshooting, Backup and Recovery, and Basic Networking
• Demonstrates strong expertise in JCL, OPC/TWS Scheduling, NDM/Connect:Direct Transfers, VSAM and GDG Dataset Management, PDX Deployment Activities, ITSM Ticket Handling, and Mainframe Production Support Processes

Preferred Qualifications

• Collaborates effectively with Development, Storage, Infrastructure, and Client Teams to resolve production issues and support critical business operations
• Experienced in Production Issue Resolution, Batch Recovery, Escalation Management, Incident Handling, and Problem Management
• Supports IPL Activities, System Recoveries, and Production Stability Initiatives
• Strong problem-solving, analytical, and stakeholder communication skills with a focus on service delivery and operational excellence

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.