Mainframe Batch & Console Operations professional

Job Summary

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Key Responsibilities

• Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems.
• Allocate and manage BIOS, TIF, GDG, and VSAM datasets.
• Identify ownership of Production and QA jobs and coordinate with appropriate development groups.
• Perform file out-of-space (FOOS) recovery and support batch/online recovery activities.
• Coordinate batch job restarts, abend recovery, and customer escalations.
• Utilize break-glass procedures for emergency production support access when required.
• Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups.
• Support NDM/Connect:Direct operations including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers.
• Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs.
• Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities.
• Process TSSR work orders, manage production/QA job requests, and respond to operational emails within SLA timelines.
• Execute weekend IPL support activities, validate environment availability, and coordinate fixes for out-of-sequence abends.
• Ensure Production, QA, and Test regions are operational following maintenance and IPL activities.

Required Technical Skills

• 5 to 7 years of experience in Mainframe Production Support.
• Strong expertise in JCL troubleshooting and abend analysis/resolution.
• Hands-on experience with OPC/TWS scheduling.
• Experience with NDM/Connect:Direct file transfers.
• Knowledge of VSAM, GDG, PDS/PDX, and dataset management.
• Batch job monitoring, recovery, and production support activities.
• ITSM ticket management, incident, problem, and change management.
• Support for IPL activities and weekend production implementations.
• Strong analytical, troubleshooting, and communication skills.
• Experience with scheduling tools, reporting, and logging.
• Proficiency in Windows and/or Mac operating systems.

Preferred Experience

• End-to-end support for Production, QA, and Test environments.
• Experience in batch recovery, deployment support, and escalation management.
• Collaboration with development, infrastructure, storage, and client teams.
• Knowledge of backup/recovery processes and basic networking concepts.
• Ability to ensure high system availability and timely issue resolution.

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