HYDERABAD · FULLTIME
MACONOMY SUPPORT ANALYST
Kyndryl
Hyderabad · onsite · Posted 3d ago
Sourced from
Undisclosed5–10 yrsfulltimeHyderabad
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Section · 01
About this role
Job Summary
Responsibilities
Who You Are
Required Skills and Experience
Preferred Skills and Experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
In this advisory capacity, you will guide and support client organizations through the analysis, planning, and modernization of their digital solution landscapes. You will define robust application architectures-spanning custom, package-based, and modern software solutions-to determine modernization priorities, overall design frameworks, and full-stack system integrations. By combining strategic insight with technical domain knowledge, you will evaluate application choices, design seamless integration strategies, and empower businesses to modernize their underlying technology environments effectively.
Responsibilities
- Maconomy ERP Support: Provide dedicated L2/L3 technical support for Deltek Maconomy Financials, utilizing a strong functional understanding of the platform.
- Module Troubleshooting: Diagnose and resolve system anomalies across core modules, including AP, AR, GL, Fixed Assets, Timesheets, and Contract Management.
- Issue Remediation: Analyze application, batch, interface, and data integrity issues to perform root cause analysis and drive permanent technical resolution.
- ITSM Governance: Manage incidents and service requests end-to-end within ServiceNow, ensuring strict adherence to WPP governance SLA and XLA metrics.
- Data Validation: Validate transactional data across accounting modules and manage Maconomy reporting outputs and complex reconciliation activities.
- Cross-Functional Collaboration: Partner with application architects and development staff to analyze requirements and plan system design and implementation work.
- Technical Consulting: Consult with customers on technical compatibility challenges, including hardware configurations, OS considerations, and data conversion processes.
- Solution Architecture Evaluation: Advise customers on software selection, empowering them to choose between custom applications and packaged solutions to meet business outcomes.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
- 5+ years of experience working with ITSM tools (e.g. ServiceNow)
- Experience supporting Maconomy in enterprise or multi-entity environments
- Familiarity with incident, problem, and change management processes
- Understanding of SLA-driven AMS environments
- Ability to maintain accurate ticket documentation and status updates
Preferred Skills and Experience
- Master Degree Any relevant Certifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
itsmApplication Architecturesemployee referralcustomer successintegrationsChange ManagementGLAPERPData ConversionEmployee EngagementArchitectureBondsFixed AssetsAccountingData Validationcontract managementArtificial Intelligence
Section · Company
About Kyndryl
Kyndryl
IT Services & Consulting
23.7k+
employees
2022
4 years old
New York City, USA
US
About
Kyndryl is the world's largest provider of IT infrastructure services, Kyndryl is committed to the health and continuous improvement of the vital systems at the heart of the digital economy.
Industries
IT Services & Consulting
Employee ratings
3,863 reviews
4.0/ 5
Culture
3.9
Career growth
3.1
Work-life
4.1
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