Maconomy Support Analyst

Responsibilities

• Strong functional understanding of Deltek Maconomy Financials Hands-on exposure to one or more of the following Maconomy modules:
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • General Ledger (GL)
  • Fixed Assets (FA)
  • Human Resources / Employees
  • Sales Orders
  • Timesheets Expenses
  • Contract Management Subscriptions
  • Reporting Banking
• Provide L2/L3 technical support for Deltek Maconomy ERP.
• Diagnose and resolve application, batch, interface, and data integrity issues.
• Perform root cause analysis (RCA) and drive permanent remediation.
• Operate within ServiceNow ITSM processes for incidents and requests.
• Ensure adherence to SLAs and XLAs aligned to WPP Goverance
• Ability to assess issue severity and determine appropriate escalation paths
• Experience owning incidents end-to-end until resolution
• Ability to validate transactional data related to AP, AR, GL, and projects
• Familiarity with Maconomy reporting outputs and reconciliation activities
• Awareness of upstream and downstream data dependencies

Requirements

• Experience working with ITSM tools (e.g., ServiceNow)
• Experience supporting Maconomy in enterprise or multi-entity environments
• Familiarity with incident, problem, and change management processes
• Understanding of SLA-driven AMS environments
• Ability to maintain accurate ticket documentation and status updates

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.