Mac Support Professional

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an IT Solutions professional, youll serve as the key technical leader, guiding systems management specialists and internal teams through complex challenges. Youll be the trusted expert that customers and Kyndryl account teams turn to when they need insight, technical guidance, or support during major incidents and critical technical discussions. With your expertise, you ll assess customers IT environments, identify any technological gaps, and develop tailored remediation plans that elevate their operational capabilities. Your recommendations will be pivotal in helping businesses evolve and stay ahead in the digital landscape.

In this role, youll lead the charge during recovery and restoration efforts, ensuring that progress is communicated effectively to stakeholders, from management to customer-facing teams. Youll track each action with precision, applying your diagnostic and troubleshooting skills to resolve issues efficiently.

When urgent or emergency changes are needed, youll guide the team through expedited change management processes, ensuring that solutions are implemented swiftly and smoothly. Your role is not just about solving technical problems - its about leading teams through challenges, driving innovation, and shaping the future of IT solutions for our customers.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. You ll have access to data, hands-on learning experiences, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find opportunities here that you won t find anywhere else.

Who You Are

Who You Are
You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

-ITSM experience with ITSM tool such as ServiceNow
-Familiarity with Project Management and SDLC methodologies (Waterfall and Agile)
-Ability to manage multiple tasks and competing priorities
-Familiarity with formal troubleshooting methodologies

Preferred Skills and Experience

-Certified ITIL Foundation (v3/v4) or higher
-Effective at working through ambiguity and building consensus
-Experienced at managing the expectations of business leaders in times of crisis

Being You

What You Can Expect

Your career with us isn t just a job-it s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you ll dive into impactful work that powers the systems our customers rely on every day. You won t just contribute-you ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you ll have everything you need to thrive and evolve. You ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we re committed to helping you do just that. Ready to make an impact Join us and help shape what s next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contacts Kyndryl email address.