Mac Specialist

MAC Expert Support (6 Yrs Relevant Exp)

• Expert knowledge and Proven experience in handling complex Mac-related technical issues
  • Demonstrated success working in third-level or specialist support environments
  • Experience with ticket-based support systems and SLA-driven environments
  

Technical Skills
• Strong knowledge of macOS operating systems, hardware, and common enterprise applications
• Proficiency with ServiceNow (or similar ITSM tools) for incident management and knowledge base maintenance
• Familiarity with Mac management tools (such as Jamf, Apple Remote Desktop, or similar MDM solutions)
• Ability to perform remote troubleshooting and basic Mac system maintenance
• Basic scripting knowledge or ability to execute pre-documented maintenance scripts
• Experience with log analysis and diagnostic tools for macOS

• MacOS Expertise
  • Jamf
  • CommandLine proficiency
  • Shell Scripting
  • MDM (Enterprise Mobility Management)
  • IAM (Identity and Access management)

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• Jamf
  • Apple Remote Desktop or similar MDM solutions
  • ServiceNow

English (mandatory) with excellent communication