M9205: Human Resources Service Center Specialist-Senior

Key Responsibilities

• Manage visa, work permit, and immigration case processing for international employees, ensuring timely and accurate outcomes.

• Coordinate immigration vendors and legal partners to deliver compliant services and resolve complex cases across jurisdictions.

• Ensure compliance with immigration laws and regulations across relevant jurisdictions, mitigating risk to the business.

• Maintain accurate immigration case records across systems, ensuring data integrity, confidentiality, and policy compliance.

• Monitor immigration cases, deadlines, and renewals, proactively escalating risks or delays to avoid lapses in status.

• Support employees through immigration processes, responding to queries and providing clear, timely guidance on requirements.

• Partner with Mobility, HR, and business teams to enable international assignments and workforce moves.

• Drive continuous improvement of immigration services and vendor coordination to enhance accuracy and compliance.

Knowledge & Experience

• Experience delivering immigration or global mobility support services within a large, global organization.

• Strong understanding of visa, work permit, and immigration case management processes and requirements.

• Knowledge of immigration laws and compliance considerations across multiple jurisdictions and regions.

• Experience coordinating with immigration vendors and legal service providers to resolve complex cases.

• Familiarity with case management systems and digital HR tools.

Key Skills

• Labor Law Compliance

• Service Management

• Vendor Management

• Data Integrity & Integration

• Project Management

• Operational Agility

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 World s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970 s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today s global marketplace.