M9205: Human Resources Service Center Specialist-Senior

Key Responsibilities

• Process frontline compensation transactions in Workday, including merit updates, pay adjustments, and shift differential changes.

• Administer frontline compensation cycle activities, preparing data, loading templates, and validating outcomes.

• Respond to compensation inquiries from managers and employees on frontline pay processes, policies, and eligibility.

• Conduct data quality checks on frontline compensation transactions, identifying and escalating discrepancies.

• Prepare compensation reports and summaries to support frontline cycle delivery and stakeholder updates.

• Maintain accurate compensation records and transaction logs in compliance with governance and audit requirements.

• Assist in testing Workday compensation configurations and validating cycle readiness for frontline populations.

• Coordinate with HRBPs and field operations teams on frontline compensation data requests and program communications.

Knowledge Experience

• Compensation administration or HR operations experience with frontline or hourly workforce exposure.

• Working knowledge of compensation processes, merit cycles, and frontline pay administration.

• Proficiency with Workday or equivalent HRIS compensation modules.

• Strong attention to detail and accuracy in high-volume compensation data processing.

• Ability to manage stakeholder inquiries and deliver within defined SLA requirements.

Key Skills

• Service Management

• AI Data Literacy

• Continuous Improvement

• Operational Agility

• Labor Law Compliance

• Communication

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 World s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970 s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today s global marketplace.