M9205: Human Resources Service Center Specialist-Senior

Key Responsibilities

• Manage day-to-day compensation calculations and program support for the EU and LAC regions, ensuring accuracy and compliance with reward policies.

• Coordinate merit and incentive cycle activities, aligning data, timelines, and inputs across the compensation team.

• Ensure compensation actions adhere to FedEx reward policies, pay guidelines, and approval requirements.

• Maintain the integrity of compensation data across HR systems, identifying and resolving discrepancies that could impact pay.

• Monitor compensation survey submissions and data quality, ensuring accurate participation and adherence to deadlines.

• Support employees and managers with compensation inquiries, providing clear, policy-aligned guidance and escalating complex cases.

• Partner with Payroll, HR, and the wider Service Delivery team to deliver seamless, end-to-end compensation service.

• Drive continuous improvement of compensation administration processes to enhance efficiency, accuracy, and the employee experience.

Knowledge Experience

• Experience in compensation administration or total rewards delivery within a global or shared-services environment.

• Strong understanding of compensation calculations, merit and incentive cycles, off-cycle actions, and survey administration.

• Familiarity with HR and compensation systems and the digital tools used for pay calculation and administration.

• Knowledge of pay-related compliance, approval controls, and compensation data governance and confidentiality.

• Experience supporting Payroll, HR, and Service Delivery teams.

Key Skills

• Data Integrity Integration

• Digital HR Tools

• Service Management

• Operational Agility

• Labor Law Compliance

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 World s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970 s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today s global marketplace.