Luxury Sales Executive

Role & Responsibilities

• Handle B2B and B2C travel enquiries from initial enquiry through booking and post-sales support.
• Understand client requirements and recommend suitable destinations, hotels, activities, transfers and travel packages.
• Prepare customized itineraries, quotations and proposals based on client requirements and budget.
• Follow up proactively on leads and enquiries to convert opportunities into confirmed bookings.
• Maintain strong relationships with travel agents, corporate clients, DMCs and direct customers.
• Coordinate with hotels, DMCs, transport providers and activity suppliers to check availability, rates and special offers.
• Negotiate with suppliers and clients to achieve competitive pricing and healthy margins.
• Identify opportunities for upselling and cross-selling of hotels, activities, transfers and other travel services.
• Manage the sales pipeline and maintain accurate records in the CRM/system.
• Achieve assigned sales, revenue and conversion targets.
• Handle client questions, changes and concerns professionally and provide timely solutions.
• Stay updated on destinations, hotels, travel trends, seasonal products and competitor offerings.
• Work closely with Operations, Reservations, Finance and Product teams to ensure smooth execution of bookings.
• Prepare regular sales reports, pipeline updates and performance reports for management.
• Ensure excellent customer service and build long-term client relationships.

Preferred Candidate Profile

• 14 years of experience in travel sales, tourism, hospitality or a related industry.
• Strong knowledge of travel products, destinations, hotels and tourism services.
• Experience in B2B/B2C sales and lead conversion is preferred.
• Strong communication and interpersonal skills with a customer-focused approach.
• Good negotiation, persuasion and closing skills.
• Ability to understand customer requirements and create tailor-made travel solutions.
• Target-oriented, proactive and confident in handling sales conversations.
• Strong follow-up skills with the ability to manage multiple enquiries simultaneously.
• Good knowledge of CRM, MS Excel/Google Sheets and other sales tools.
• Excellent attention to detail, especially with dates, rates, rooming, inclusions and booking conditions.
• Ability to work independently as well as collaboratively with different teams.
• Strong problem-solving and decision-making abilities.
• Willingness to work flexible hours when required, depending on international clients and travel operations.
• Fluent English communication is essential; knowledge of additional languages is an advantage.
• Passion for travel, tourism and customer experience.