Luxury Sales Associate

About Lenskart

With a mission to give India a vision, Lenskart is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses, and sunglasses, all equipped with customers' eye powers.

About the Role

A Sales Associate is responsible for engaging with customers, understanding their requirements, assisting them in selecting suitable eyewear, and delivering a positive in-store experience. The role also involves supporting the store team in achieving sales and operational objectives.

Responsibilities

Customer Experience

• Welcome and assist customers visiting the store.
• Understand customer needs and recommend suitable products.
• Explain product features, benefits, and available options clearly.
• Assist customers throughout the purchase journey.
• Respond to customer queries in a courteous and professional manner.
• Ensure a positive and personalized customer experience.

Sales

• Achieve assigned individual and store sales targets.
• Drive customer conversions through effective product recommendations.
• Develop a good understanding of Lenskart's products and offerings.
• Identify opportunities to recommend relevant products based on customer needs.
• Support the team in achieving overall store business objectives.

Store Operations

• Follow Lenskart's store processes and SOPs.
• Maintain proper product display and store presentation.
• Ensure the sales floor is clean, organized, and customer-ready.
• Support day-to-day store activities as required.
• Handle products and merchandise responsibly.

Teamwork

• Work effectively with fellow associates and store leadership.
• Support team members during busy periods and customer interactions.
• Maintain a professional and positive attitude on the store floor.
• Contribute to a customer-focused and collaborative work environment.

Personal Attributes & Competencies

• Good communication and interpersonal skills.
• Customer-focused and service-oriented approach.
• Comfortable interacting with customers.
• Positive attitude and willingness to learn.
• Ability to work effectively in a fast-paced retail environment.
• Ownership-oriented and result-focused.