LRM - Professional
Solarsquare Energy · Vijayawada · onsite · Posted 52d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About SolarSquare:
At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.
Know us a bit better through these links:
Techcrunch SolarSquare article
Elevation - Podcast with SolarSquare Founders
Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
The Climate Conversations ft Solar Square
Elevation Capital - SolarSquare
Scope Of Work / Responsibilities
- Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
- Generating leads from multiple platforms.
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Expectations
- The candidate should have excellent communication skills both written and verbal
- The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
- The candidate should be able to resolve conflicts with the customer
- The candidate should be a team player and should have capability to lead the team
- Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms
- and channels
- Proficiency in MS Office
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Engagementcustomer feedbackCustomer QueriesSocial MediafinancingCommunication SkillsSalesLead Generation
About SolarSquare Energy
Solarsquare Energy
Power
901
employees
Mumbai, Maharashtra
India
About
SolarSquare Energy facilitates the transition to solar power for homes in India, focusing on design and maintenance of rooftop solar systems.
Industries
Power
Employee ratings
333 reviews
3.1/ 5
Culture
3.0
Career growth
2.8
Work-life
3.0
Employees rate it well for
Work Life Balance26Work Culture24Senior Management23Salary22Job Security11
Find them on