Loyalty Sales Manager - Mumbai

Role & responsibilities

Designation - AM/DM/M

Key Responsibilities

Business Development and Channel Partner Management

• Consistently identify and qualify leads in designated markets through B2C sales calls. Leverage on a strong internal network of customer facing teams and existing customers to achieve set targets.
• Consistently build on the internal partners and self-sourcing to acquire new business and manage clients in collaboration with them. Conduct regular review meetings to drive more business.

Client Relationship Building

• Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
• In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
• Play a key role during various stages of customer engagement till sales closure and provide support for query resolution

Industry Awareness

• Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamics
• Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.

Team Collaboration

• Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, loans etc.) are in place and monitoring collections for designated accounts
• Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service

Systems and Process Compliance

• Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment Head
• Maintain thorough adherence to SFDC and lead tracking mechanisms as required the highest standards of compliance to Lodha Groups policies, processes and value structure

Preferred candidate profile

• Minimum 5 years of loyalty sales exp.
• Min 60 % 0r above in any of the 2 (Post Grad, Under Grad, HSC or SSC)
• Excellent communication and inter personal skills