Loyalty Sales Manager - LODHA

Role Objective: The incumbent is responsible for implementation of sales strategy and business development for revenue generation. The primary focus is on prospecting new accounts for the assigned projects and geographies, towards meeting revenue goals. The role requires consistently identifying leads, seeking business opportunities and developing strong client relationships towards effective sales. The incumbent is expected to be a brand representative and support the team in all client interactions and negotiation process.

Key Responsibilities

Business Development and Channel Partner Management

• Consistently identify and qualify leads in designated markets through B2C sales calls. Leverage on a strong internal network of customer facing teams and existing customers to achieve set targets.
• Consistently build on the internal partners and self-sourcing to acquire new business and manage clients in collaboration with them. Conduct regular review meetings to drive more business.

Client Relationship Building

• Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
• In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
• Play a key role during various stages of customer engagement till sales closure and provide support for query resolution

Industry Awareness

• Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamics
• Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.

Team Collaboration

• Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, loans etc.) are in place and monitoring collections for designated accounts
• Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service

Systems and Process Compliance

• Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment Head
• Maintain thorough adherence to SFDC and lead tracking mechanisms as required
• Ensure highest standards of compliance to Lodha Groups policies, processes and value structure

Skills: Exceptional drive and focus, good communication skills, ability to develop strong professional relationships, able to self-source business directly or indirectly through partners.

Qualification: MBA preferred

Practice and Other Requirements: Sales experience of 5 to 8 years; BPO/BFSI/FMCG&FMCD/Client services background preferred; willingness to engage on the phone and travel extensively