Lotus Notes

Required Skills Strong hands-on experience in HCL Domino / IBM Lotus Notes Administration. Experience managing Domino Mail Infrastructure in enterprise environments. Knowledge of Domino server installation, configuration, upgrades, and migrations. Expertise in: Domino Clustering Replication Mail Routing Directory Management Security Administration Performance Monitoring & Tuning Experience with Windows and/or Linux server environments. Understanding of backup and recovery processes for Domino infrastructure. Experience handling L2/L3 production support activities. Good troubleshooting and analytical skills. Preferred Skills Experience in Domino to Microsoft Exchange / M365 migration projects. Working knowledge of PowerShell or automation tools. Exposure to messaging security solutions and compliance requirements. ITIL Foundation certification. HCL Domino Administration certifications (preferred).

Key Responsibilities Administer, monitor, and support HCL Domino / IBM Lotus Notes Server environments. Perform installation, configuration, migration, upgrades, and patch management of Domino servers. Manage mail routing, replication, clustering, and server performance tuning. Troubleshoot and resolve production incidents, service requests, and problem tickets within SLA timelines. Manage user administration activities including mailbox creation, access management, policies, and security controls. Implement and maintain Domino server security, certificates, and authentication mechanisms. Perform backup, recovery, disaster recovery planning, and business continuity activities. Coordinate with infrastructure, network, security, and application teams for issue resolution. Create and maintain technical documentation, SOPs, and knowledge articles. Participate in on-call support and planned maintenance activities.

Soft Skills Excellent communication and stakeholder management skills. Strong problem-solving and incident management abilities. Ability to work in a 24x7 support environment, if required. Team player with customer-focused mindset. Primary Skill: Technology | Messaging and Collaboration Administration | Domino Lotus Notes Server